Immigration Advisor

2 months ago

West Midlands, United Kingdom The Refugee and Migrant Centre Ltd Full time

**What we hope you'll do next**:
**Hours**: 35 (full time)

**Contract**: 12 months with the possibility of extension

**Probation period**: 6 months

**Location**: RMC’s offices in Birmingham, Wolverhampton and Walsall (likely to be based in Wolverhampton or Walsall) - working across branches may be a requirement

**Purpose of the Job**:

- To provide professional and effective advice and guidance to a broad range of service users of RMC.
- To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

**Principal Tasks**

Working within the team

To ensure the professional and organisational requirements are respected and met during the delivery of advice.
- To assist the senior colleagues and Operations Manager in order to drive efficiency, quality, systems improvement and target achievement.

**Casework and advice**
- To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders’ requirements.

To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
- To provide appropriate support and mentoring to any volunteers under supervision.
- To represent RMC at external meetings and events when required by the senior colleagues.
- To maintain effective working relationships with partners and stakeholders.

**Job spec**
- Ability to communicate complex information clearly to distressed clients. **Essential**
- A proven high standard of communication skills, including written, oral, presentational and inter-personal skills. **Essential**.
- Ability to produce high quality written work to deadline, organisational skills and the ability to manage and prioritise a demanding workload. **Essential**.
- Commitment to equality and diversity. **Essential**.
- Strong commitment to work towards OISC regulation. **Essential**.
- An ability to self-motivate and work independently. **Highly desirable.**
- Experience of working in a multicultural environment and sensitivity towards other cultures. **Highly desirable.**
- Educated to degree level or equivalent. **Desirable**.
- A proven record of team work and flexibility. **Desirable**

Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over-involvement. **Desirable**.

**Job Types**: Full-time, Fixed term contract

**Salary**: £19,500.00-£21,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Monday to Friday

Work Location: In person

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