Mental Health Recovery Navigator

6 months ago

Bury St Edmunds, United Kingdom Access Community Trust Full time

Operating for over 45 years, Access Community Trust is a multi-award-winning charity and provider of housing, youth services, health/well-being and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

**About the service**:
Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis - day and night.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

**Hours**:The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service. An early shift may start from 9am, and a late shift may finish at Midnight.

**Pay**:£23,400 per annum (pro rata for part-time working) which is equivalent to £12 per hour

**Main responsibilities**:

- To work in conjunction with the Hub Service manager, Health & Wellbeing lead and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
- To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
- To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
- To liaise with the Service Manager or other appropriate persons to ensure the safety of clients and staff
- To liaise with external agencies regarding presenting clients and any relevant history or risk factors
- Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
- To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
- To record and evaluate the impact of interventions using appropriate evaluation tools
- Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) Views system. Ensuring concerns are reported to the relevant person(s)
- To ensure the service remains operational by being flexible if required to cover short term absence, including short term cover at our sister project in Bury St Edmunds, Suffolk
- To attend and actively participate in team meetings, supervision and performance appraisals as required
- To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
- To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
- To work closely with the STEAM house coordinator to support volunteers coming into the service, to maintain appropriate channels of communication and information sharing with all members of the Team
- Take responsibility for self-development and training updates with support from the service manager
- To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records
- To contribute to the development of the service and its activities
- To act at all times in accordance with Trust policies and procedures
- To participate in service audits and evaluations to ensure a high level of compliance
- Employees must take reasonable care for the Health and Safety of his/her self and/or others who may be affected by his/her acts or omissions at work
- All information relating to patients and staff gained through your employment is confidential. Disclosure to any unauthorised person is a serious disciplinary offence or may result in litigation
- All staff will be expected to work within professional and socially acceptable boundaries; this includes forming appropriate relationships with clients and carers both on and off duty
- To ensure that work is conducted in accordance with the Trusts Equality and Diversity strategy and to contribute to its development
- To undertake any additional tasks or duties reasonably requested by Hub Service Manager or Access senior leadership team

**All data requested is required by us and is outlined within a Lawful Basis Statement which is available upon request.**

Access Community Trust is c

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