Associate Director

1 month ago

London, United Kingdom MAPP Full time

**Description**:
MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

**Title, Team and Role Summary**:
**Title **:Associate Director - FM
***

**Team **:London Office Buildings

**Who Does This Role Report Into? **Regional Director - Facilities Management
***

**Role Summary / Purpose and Scope**:
The Associate Director is responsible for the direct management of properties within our London Office Buildings portfolio, including the management and direction of staff reporting to them.

Additionally the Associate Director is responsible for representing MAPP in the local and regional business and real estate community in order to promote MAPP’s reputation and capabilities to prospective tenants, clients and the Client.

Line management of a team, enabling strong team performance through effective leadership, providing support and mentoring to colleagues.

Working collaboratively with internal stakeholders to deliver excellent customer service to our Clients and occupiers.

A high level of integrity and professionalism must be demonstrated and maintained at all times.

**Skills, Knowledge and Values**:
**Skills (People & Technical)**
- IOSH / Member of IWFM
- Building Management/Contractor management
- Time management & Excellent organisational skills
- Proven experience in production and presentation of Client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective line management skills
- Effective PC skills, including working knowledge of Microsoft and Google packages
- Pro-active, flexible attitude to changes in the company, IT systems and the role

**Values & Behaviour**
- Exhibition of MAPP Values**:Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn

**Experience and Salary**:
**Level of Experience / Certifications**
- A track record of FM in multi-let office buildings, retail & industrial parks.
- Riskwise (H&S compliance systems) CAFM systems
- Across buildings of different ages and sizes - has a strong understanding of systems, equipment, technology and landlord’s services is helpful
- Experience of dealing with occupiers and what matters to them
- A good working knowledge of H&S, environmental and statutory regulations
- A good working knowledge of FM in hard and soft services
- Reasonable knowledge of networks, building management technology, industry software, compliance platforms and PO/invoice approval systems
- Demonstrably strong customer service skills
- Proven experience in service charge budgeting and understanding of RICS Codes
- Implementing processes and procedures and bringing teams through to deliver them
- Compliance with Health, Safety and Environmental legislation including ISO 14001 and ISO 45001
- Ability to effectively line manage and inspire FM, BM and F

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