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Receptionist (Childrens Targeted Services)

7 months ago

Liverpool, United Kingdom Bridge of Hope Full time

Job Description
Job Title
Receptionist

**Directorate**:
Children and Young People’s Services

**Service Area**:
Targeted Services

**Grade**:
2
Competency Level
1
Job Type
Office Based
Location
Edge Hill CFC

Job Purpose

**Directly Responsible For**:
Manage Reception area and deal with public enquiries.
Operate entry systems safeguarding visitors & families.
Assist the Intelligence & Improvement Manager in establishing and ensuring the implementation of office procedures and systems of data recording record keeping
**Directly Responsible To**: Intelligence & Improvement Manager

**Main Areas of Responsibility**:

- To support and assist the Intelligence & Improvement Manager in establishing and ensuring the implementation of office procedures and systems of record keeping and filing.
- To staff the reception desk at the centre, operating the entry system, issuing visitor badges, and recording visits in line with the care system.
- To assist in financial requisitioning.
- To deal with telephone enquiries.
- To operate an electronic booking system for the centre.
- To distribute post and carry out basic office duties e.g. photocopying, processing incoming and outgoing mail.
- To produce documents in a variety of formats including tables, graphs and spreadsheets.
- To assist in the collection and collation of data.
- To ensure office supplies are maintained in accordance with LCC orders.
- To take part in regular keeping in touch meetings and personal review and development as part of the authority’s performance management framework.
- To participate in training and development activities as relevant to the post.
- To oversee the displays in the foyer and ensure that these are updated and information leaflets etc are available.
- To develop the city council’s commitment to equal opportunities and to promote non-discriminatory practices in all work undertaken.
- To undertake any other professional duties as required in line with the grading of the post.

This job description is not intended to be either prescriptive or exhaustive: it is issued as a framework to outline the main areas of responsibility at the time of writing.

**Supervision and Management Responsibility**:

- This post does not include supervision or management responsibilities

**Budget and Financial Responsibility**:

- Being fully accountable for managing the council’s resources well and complying with statutory requirements. This includes managing time, avoiding unnecessary waste, reuse and recycle resources to reduce personal impact.

**Social Value Responsibility**:

- Drive for social value through all activities, ensuring wider social, economic and environmental benefits for the council, residents and communities.

**Physical Demands of the Job**:

- None

**Corporate Responsibility**:

- Contribute to the delivery of the Council Plan.
- Delivering and promoting excellent customer service, externally and internally.
- Commitment to customer excellence by dealing with customer feedback, including complaints, and learning from feedback in the drive for continuous improvement.
- Making the council a great place to work, living the council’s values, actively engaging in regular communications including team meetings, undertaking training as required and being responsible for managing own performance.
- Develop the City Council’s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
- To ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Council’s safety plan.

**Competency Framework**:
We operate a competency framework, a set of core behaviours which define how we are expected to approach our work, how we perform in certain situations and how we treat each other. Each competency details the standards of behaviours and skills required by all staff and this in turn supports delivery of our aim and our council plans linking them together with our values.
The post holder will be required to demonstrate the ability to perform at the following competency level 1.
The competency framework can be found here.
This job description is not intended to be either prescriptive or exhaustive. It is issued as a framework to outline the main areas of responsibility. You will be expected to carry out any other duties that may reasonably be required in line with your main duties and changing priorities of the organisation.

Person Specification
**Assessment methods used**: I = Interview, P = Presentation, A = Application, E = Exercise, T = Test, AC = Assessment Centre
Qualification and training
Essential
- Education to GCSE level or equivalent literacy and numeracy skills (A)

Desirable
- None

Experience
Essential
- Previous experience of receptionist duties and office procedures (A,I)
- Experience working as a member of a team (A,I)
- Experience of data collation and presentation (A,I)
- Experience of dealing w