Senior Consultant

2 months ago

Camborne, United Kingdom AML Finance Group Ltd Full time

Role : Senior Consultant
- Duration : 6+ months
- Location : Remote

**Roles and responsibilities**:

- Handle queries from business customers with the best use of customer service skills
- Understand the background of the query, do required research with the provided tools, and respond appropriately, resolving issues if any
- Escalate or communicate to other teams if it is required to solve the issue
- Connect with customers at a professional level and build rapport with them

**Key Deliverables**:

- Follow the right process as trained and as prescribed by the quality team
- Provide appropriate resolution to the customer
- Ensure we provide the resolution with the utmost level of customer service via Voice Call/Chat/e-Mail

**Functional Competencies and skill sets required for the position**:

- Demonstrate excellent consulting & communication skills
- Understanding of the Business situation and capability to address issues
- Can switch tasks swiftly from one mode of communication to other as per Customer's preference

**Relevant experience required for the position**:

- Working in a customer service centered environment

**Job Types**: Part-time, Permanent, Temporary contract, Temp to perm, Internship
Contract length: 6 months
Part-time hours: 22 per week

**Salary**: £1,199.12-£3,181.51 per month

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Supplemental pay types:

- Commission pay
- Loyalty bonus
- Yearly bonus

Work Location: Hybrid remote in England, TR14 8RT

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