Contact Centre Trainer
3 weeks ago
My Cheltenham based client are looking for a Contact Centre Trainer to join their team on a full time and permanent basis.
The role will be responsible for ensuring new colleagues meet the expectations of both the FCA and clients in terms of call quality and performance. You will also be responsible for calibrating our standard with those of our clients and identifying trainingneeds in support of key stakeholders across the business.
**Benefits**:
- 22 days bank holidays
- Competitive starting salary
- Company pension scheme
- life Insurance
- Flexible Working
- Casual Dress
- On-Site Parking
- Referral and Wellness Programme
- Office hours
Key roles and responsibilities:
- Research, propose, design and maintain engaging training workshops to increase employee skill and confidence
- Maintain training materials and records ensuring they are constantly updated
- Run the induction and coaching programme during colleague’s probationary period using a combination of classroom training, ‘on the phones’ training and one to one coaching
- Assess the effectiveness and continually improve the training
- Liaise with the Quality Team and performing continuous training needs analysis based on existing data, to identify knowledge gaps for existing staff and developing training plans to meet the individual or group need
- Liaise with Team Managers following 1-1 reviews to identify training needs
- Manage the annual training plan
- Create a range of individual training, coaching and monitoring techniques to suit differing needs
- Work closely with colleagues from multiple areas to ensure product launches, changing client needs and business updates run smoothly.
- Abide by all regulatory and compliance requirements in carrying out the requirements of the role
Key Skills
- Good knowledge of the debt collection sector
- Good understanding of TCF and Data Protection principles and regulatory landscape
- Experience within Call Centres
- Strong communication skills across all levels
- Excellent written skills
- Good knowledge of Microsoft standard packages - Word, Excel and PowerPoint
- Highly motivated with the ability to motivate others
- Ability to design and implement refresher training at both regular scheduled intervals and when a need for performance management is identified
- Ability to report to senior managers
Please contact for further details or call.
-
Contact Centre Agent
2 weeks ago
Cheltenham, United Kingdom Capita Full timePerforms customer service activities and initiatives for limited number of products or clients. **Job title**: Contact centre agent Performs customer service activities and initiatives for limited number of products or clients. **Location**: Cheltenham , United Kingdom **Time Type**: Full time **Contract Type**: Permanent
-
Contact Centre Representative
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full timei2i Recruitment is seeking a Contact Centre Representative to join our team in Cheltenham. As a temporary contract employee, you will be responsible for delivering outstanding customer experiences and achieving exceptional results.About the Opportunity:This role offers a competitive hourly rate of £11.50 p/h and the chance to work in a dynamic and...
-
Contact Centre Agent
3 weeks ago
Cheltenham, United Kingdom Capita Full timePerforms customer service activities and initiatives for limited number of products or clients. **Job title**: Contact centre agent **Start Date: 24th April** **Hours: Full Time 37.5 per week between 8:30 - 5.30 Monday to Friday including 1 in 3 Saturdays 9.30am - 12.30pm** **Salary: £22,500** **Location**:The Grange, Bishops Cleeve, Cheltenham, GL52...
-
IT Systems Administration Trainer
2 weeks ago
Cheltenham, United Kingdom Addition Solutions Ltd Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company!What You Can Expect * Location – Cheltenham * Salary – 45,000 * Work type – PermanentMain Responsibilities as an IT Systems Administration Trainer * Train staff on the latest technology and hardware to UK defence...
-
It Systems Administration Trainer
3 days ago
Cheltenham, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer.This is your chance to join a leading Government and Defence contracting company! What You Can Expect Location – Cheltenham Salary – 45,000 Work type – Permanent Main Responsibilities as an IT Systems Administration Trainer Train staff on the latest technology and hardware to UK defence and...
-
Manufacturing Trainer
3 weeks ago
Cheltenham, United Kingdom Jefferson Wells Full time**Manufacturing Trainer** **Location**:Gloucester **Rate**:£37 per hour - Umbrella **(Inside IR35)** **Summary**: My client is looking for an experienced Manufacturing Trainer to provide management, delivery and assessment of manufacturing, repair and process related training across the companies Equipment Manufacturing (OEM) and Repair and Overhaul (R&O)...
-
IT Trainer
3 days ago
Cheltenham, Gloucestershire, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company! What You Can Expect * Location – Cheltenham * Salary – 45,000 * Work type – Permanent Main Responsibilities as an IT Systems Administration Trainer * Train staff on the latest technology and hardware to UK...
-
IT Systems Administration Trainer
6 days ago
Cheltenham, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company!What You Can ExpectLocation – CheltenhamSalary – 45,000Work type – PermanentMain Responsibilities as an IT Systems Administration TrainerTrain staff on the latest technology and hardware to UK defence and security...
-
IT Systems Administration Trainer
6 days ago
Cheltenham, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company!What You Can ExpectLocation – CheltenhamSalary – 45,000Work type – PermanentMain Responsibilities as an IT Systems Administration TrainerTrain staff on the latest technology and hardware to UK defence and security...
-
IT Systems Administration Trainer
6 days ago
Cheltenham, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company!What You Can ExpectLocation – CheltenhamSalary – 45,000Work type – PermanentMain Responsibilities as an IT Systems Administration TrainerTrain staff on the latest technology and hardware to UK defence and security...
-
IT Systems Administration Trainer
5 days ago
Cheltenham, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company!What You Can ExpectLocation – CheltenhamSalary – 45,000Work type – PermanentMain Responsibilities as an IT Systems Administration TrainerTrain staff on the latest technology and hardware to UK defence and security...
-
IT Systems Administration Trainer
4 days ago
Cheltenham, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company! What You Can Expect Location – Cheltenham Salary – 45,000 Work type – Permanent Main Responsibilities as an IT Systems Administration Trainer Train staff on the latest technology and hardware to UK defence and...
-
IT Systems Administration Trainer
4 days ago
Cheltenham, Gloucestershire, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company! What You Can Expect Location – Cheltenham Salary – 45,000 Work type – Permanent Main Responsibilities as an IT Systems Administration Trainer Train staff on the latest technology and hardware to UK defence...
-
IT Systems Administration Trainer
6 days ago
Cheltenham, UK, Gloucestershire, United Kingdom Addition+ Full timeWe are looking for an IT Systems Administration Trainer. This is your chance to join a leading Government and Defence contracting company!What You Can ExpectLocation – CheltenhamSalary – 45,000Work type – PermanentMain Responsibilities as an IT Systems Administration TrainerTrain staff on the latest technology and hardware to UK defence and security...
-
Engineering Trainer
2 weeks ago
Cheltenham, United Kingdom Jefferson Wells Full time**Manufacturing / Engineering Trainer** **Location**:Gloucester **Rate**:£37 per hour - Umbrella **(Inside IR35)** **Summary**: **Essential Responsibilities** - Training, Coaching and Assessing of manufacturing, repair and assembly staff in line with all relevant specifications and documentation - Maintain and develop training / quality records for...
-
Accredited Senior Clinical Coder Trainee Trainer
7 months ago
Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeWe are looking to recruit an enthusiastic, Clinical Coding Trainee Trainer who possess good interpersonal skills, and excellent communication skills. The successful applicant will act as a role model for setting a standard of excellence in the provision of the service. - The post holder will be working in a busy and fast-paced environment, assisting in the...
-
Contact Systems Administrator
2 months ago
Cheltenham, United Kingdom CV-Library Full timeContact Systems Administrator Duration: 6 months initially Rate: Negotiable (via Umbrella) Location: Onsite in Cheltenham Hours: Monday to Friday 37 hours (Early Friday Finish) We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects...
-
Contact Systems Administrator
2 months ago
Cheltenham, United Kingdom Shorterm Group Full timeContact Systems Administrator Duration: 6 months initially Rate: Negotiable (via Umbrella) Location: Onsite in Cheltenham Hours: Monday to Friday 37 hours (Early Friday Finish) We are looking for a Systems Administrator to join our clients IT team on a contract basis. The role will involve supporting the implementation of both Local and Global IS projects...
-
Candidate Source | Sports Centre Receptionist
4 weeks ago
Cheltenham, United Kingdom Candidate Source Full timeAn opportunity has arisen for a Sports Centre Receptionist on a 13-hour per week contract basis.There is onsite parking facilities and cycle storage available, cycle to work scheme, you will also have access to the schools gym, one to one wellbeing support, generous annual leave entitlement, a wide range of statutory benefits including sick pay, maternity,...
-
Operational Training Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom NHS Full timeThe role of Operational Trainer at Barchester Healthcare is a key position within our organisation, responsible for delivering exceptional training to staff across various care homes and hospitals.Key ResponsibilitiesThis varied position will involve coordinating and delivering induction and development training, providing practical hands-on training,...
