User Researcher

3 weeks ago

Sutton, United Kingdom London Borough of Sutton Full time

**User Researcher**:
**Employer**
- Kingston Council

**Location(s)**
- Kingston, Sutton

**Contract Type**
- Permanent

**Working Hours**
- Full Time

**Grade**
- I/J

**Hours Per Week**
- 36

**Salary Range**
- £41,793 - £52,929

**Salary Basis**
- Per annum

**Leave Entitlement**
- 29 days

**Application Deadline**

05/03/2023, 23:55

**Anticipated Interview Date(s)**
- Starting week commencing 13th March 2023, please see 'Application Process' for further information.

**About the Borough**

Joining us, you get to work for not just one high performing London Borough, but two.

Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.

We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working life to everything else in your life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.

We work flexibly in both Sutton and Kingston offices, providing the equipment and tools to support hybrid working patterns that enable your working life; in return we ask you to use this to be creative and ambitious in the services we deliver. You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.

Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.

Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as RIchmond Park and Bushey Park, former recreation grounds for Tudor kings and queens. The Council is controlled by a Liberal Democrat Administration and has a corporate plan “Making Kingston Better Together” that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.

**About the Role**

Our mantra here in Digital is _people first, technology second_. When building good services we start with user needs. Working as part of a multi-disciplinary team, the User Researchers will carry out a number of research activities with users to help teams gain a deep understanding of the people that currently (or may potentially) use our services.

A typical day for you as a user researcher might include:

- ** Planning and designing research studies**: This might involve developing research questions, identifying the appropriate research methods to use, and creating research plans.
- ** Recruiting and scheduling participants**:You might work with a recruiting agency or handle the recruitment process yourself, including identifying and contacting potential participants, scheduling sessions, and managing any incentives.
- ** Conducting research**: This could involve conducting interviews, usability tests, surveys, or focus groups with participants, either in person or remotely. You might also observe users in their natural environment, such as at home or in the workplace.
- ** Analysing and syn

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