Credit Controller

2 months ago

London, United Kingdom RWS Full time

**About RWS**:
RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is **unlocking global understanding**. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America. We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

**About The Role**:
RWS Finance in the UK is expanding We’re looking for an Experienced Credit Controller to join our growing finance team in Maidenhead.

In joining RWS’s Operational Finance team you will be a critical part of supporting the leading company in language solutions and global content management. RWS helps companies build relevant digital experiences that deliver transformative business results on a global scale. 90 of the top 100 global brands trust RWS to simplify the complexity of managing content across multiple brands, websites, languages, and devices. Supporting such an organisation to operate across 39 countries creates many development opportunities within finance.

We are growing our Operational Finance team to improve our ability to deliver accurate and timely information, work faster on our continuous improvement roadmap and drive greater business insight. We’re looking for individuals aspiring to develop themselves as part of this growing team as we progress on our journey to creating a top finance team. Our aim is to build a best in class finance team. To take pride in working together to provide and efficient and accurate service.

RWS is seeking an experienced Credit Controller to support their European business. The team operates in a dynamic, fast-paced environment, functioning as a proactive business partner and assisting the business leaders with their accounting and compliance responsibilities. We are a profitable and growing mid-sized company that offers translation and localization technology and services.

**Key objectives of the role**:

- Maximise cash collection through the effective collection of debts in line with contracted terms
- Interact well with customers and internal teams to resolve issues in a timely manner
- Ensure compliance with financial policies and procedures
- Accurate billing and payment handling in multiple currencies

**Responsibilities**:
**Maximise cash collection through the effective collection of debts**
- Implement the use of and comply with the RWS credit control policy
- Maintain records of credit control activity by customer and track debt collection though to the conclusion assisted by our credit management tool CM3
- Liaise with operational management to reduce the likelihood of payment delays and resolve outstanding queries
- Reviewing overdue balances and carrying out corrective actions as needed
- Raise payment queries with customer if necessary
- Handle and resolve complaints in a professional and timely manner, escalating to Management when appropriate
- Refer difficult debts to external collection agencies

**Provide clear and concise management information**
- Maintain and update the customer notes function, clearly identifying actions and responsibilities that lead to the efficient and timely collection of the debt
- Participate in regular debt review meetings with key managers to ensure they are aware of debt issues and active in supporting the resolution and collection of funds
- Working with the finance team provide cash forecasts based on future invoicing and cash collection

**Requirements**:

- Experience of high volume / low value invoicing in an international environment.
- Strong knowledge of billing and collections procedures.
- Commitment to excellent and considerate customer service.
- Organised and results orientated.
- To be a team player.
- Efficient and accurate in the processing of information.
- Ability to work under pressure and to strict deadlines.
- Excellent written and verbal communication abilities.
- Proficient use of excel and outlook.
- Previous experience using Microsoft Great Plains and Onguard CM3 are preferable but not essential.

**What we Offer**:

- FTC (12 Months) and the opportunity to continue on a permanent

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