Pals Officer

3 months ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

The Trusts Patient Advice & Liaison Service (PALS), are currently recruiting for a PALS Officer to join their team. Part of the Patient Experience Team, PALS supports patients and service users with any issues or concerns they may have which are related to services provided by West Suffolk NHS Foundation Trust.

The post holder will be the first point of contact, offering advice, information and resolution, ensuring that all enquiries are recorded and dealt with appropriately. The post holder will also be responsible for processing interpreter and translation bookings and dealing with related enquiries.

The PALS Officer will provide support to the Patient Experience Manager and will work closely with colleagues in the PALS and wider Patient Experience Team, ensuring a joined-up approach in improving the experience of patients and their loved ones at the Trust.

Key requirements for this role include:
Excellent organisational skills

Experience of dealing with patients or customers in a face to face environment

Experience of dealing with distressed or upset patients or customers

Experience of defusing problematic situations

Experience in using databases and reporting systems

Excellent verbal and written communication skills

Excellent interpersonal skills

Part time and flexible hours will be considered.

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