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Administrative Support for Patient Experience
3 months ago
The patient experience and engagement team are the central hub for patient and public feedback relating to services delivered by West Suffolk Foundation Trust; providing high quality support and assistance to our community.
The team deals with a variety of feedback methods and associated investigations; supporting the Trust to make improvements and share good practice.
This ranges from anonymous online reviews to formal investigations and quality improvement projects.
The post holder will work closely with the senior patient experience team, coordinating a variety of administrative activities including diary management, processing of invoices, meeting organisation and minute-taking.
Excellent skills in communication, organisation and adaptability are essential to this role, as well as being kind, compassionate and personable.
The post holder must also have:
Excellent working knowledge of Microsoft Office
Experience in minute-taking
Excellent communication skills, written and verbal
Skills in prioritising changes to their workplan
The ability to prepare and interpret statistics and data
Key Tasks & Responsibilities:
Take minutes of meetings across the Patient Experience Team, including the Experience of Care and Engagement Committee, VOICE (patient user group meeting) and other ad-hoc meetings including those with patients and family members
Schedule appraisals, one to ones and team meetings for the Patient Experience Team on behalf of senior team
Regular processing of invoices and creation of purchase orders on a quarterly basis
This role will be expected to work autonomously and also as a key member of our supportive and collaborative team, working closely with all team colleagues.
BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward).
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job summary:
To provide comprehensive administrative support to the Patient Experience and Engagement Team, ensuring the provision of an efficient and reliable service.
This will include diary management, processing of invoices within the Patient Experience budget, taking minutes of meetings and preparing associated papers, supporting the logging and response to some feedback channels (such as online reviews) and maintaining information and promotional documents for patient experience.
The post holder will be responsible for the coordination of several important administrative processes across the Patient Experience Team including lost property enquiries and interpreting and translation bookings.
Job responsibilities:
Key Tasks & Responsibilities:
Take minutes of meetings across the Patient Experience Team, including the Experience of Care and Engagement Committee, VOICE (patient user group meeting) and other ad-hoc meetings including those with patients and family members
Schedule appraisals, one to ones and team meetings for the Patient Experience Team on behalf of senior team
Regular processing of invoices and creation of purchase orders on a quarterly basis
Communication:
To communicate effectively across the Patient Experience Team and ensure joined-up working
To provide clear communication in relation to diary management and meeting schedules
To appropriately communicate in writing and respond to online reviews from patients regarding their experience
To communicate clearly in relation to consultant appraisal patient experience da
