People Support Officer

2 weeks ago

West Sussex, United Kingdom Veesupportservices Ltd Full time

**Job Description & Person Specification**

**People Support Officer**

**Development and Operational Training**

**Join us - make a difference in our communities**
West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents every day. As part of the County Council, West

Sussex Fire & Rescue Service is focused on the delivery of a prevention, protection and response service operating to the highest performance standards to ensure the safety of residents and visitors.

The Development and Operational Training team play an enabling role within

WSFRS ensuring the delivery of our People Action Plan and supporting our people to be the best they can be.

**About the job**
Your role includes responding timely to customer queries, giving standard information and guidance relating to the service, maintaining records and producing professional correspondence whilst working in a fast-paced, administrative environment.

You will be responsible for monitoring mailboxes, supporting other administrative assistants within the team with their day-to-day tasks where appropriate and providing data in relation to the role responsibilities on a regular basis, working to timescales and deadlines.

**What you’ll need to succeed**
You will be able to work as part of a team to support the team and service’s objectives, as well as using your own initiative to proactively and independently respond to queries and unexpected problems that may arise, whilst knowing when to effectively escalate.

You will need to be understanding to individual needs and build rapport with stakeholders whilst providing support and guidance in a timely manner.

**Job details**
Grade: 5
Directorate Group: Fire & Rescue Service

**Job Description & Person Specification**

Location: County Hall, Chichester, West Sussex

**Required skills and experience**
(These will be used as the shortlisting criteria)

**Key Skills**:
1. Excellent literacy and numeracy skills in order to understand complex written instructions and complete a variety of calculations. For example: To calculate leave entitlement and basic pay.

2. Ability to meet set deadlines and to understand when problems need to be referred upwards, such as responding to complaints promptly for a quick and accurate resolution.

3. Ability to be analytical or creative where there is a need to interpret a variety of complex information or situations in order to solve problems or develop solutions such as analysing statistics or organising events e.g. recruitment days
4. Good communication and interpersonal skills to understand and confidently communicate both verbally and in writing to provide clear advice and specialist guidance to a range of stakeholders. To present information clearly, concisely and accurately and in ways to promote understanding with mínimal guidance.
5. Ability to establish and maintain effective working relationships with colleagues, partners and members of the public.

**Qualifications**:

- 4 GCSE A-C passes including English and Maths (or equivalent)

**Experience**

**Essential**:

- Good Experience of using Word, Excel and PowerPoint (or equivalent packages) for the integral use of word processing, data processing, report writing, creating enhanced presentations, maintaining computer databases and producing statistical data at a high level.
- Experience of working within a customer orientated environment.

**Desirable**:

- Experience of providing a fast-paced, efficient administrative service.
- Experience of working in an administrative role within an HR/People environment

**Key responsibilities**
Provide a flexible administrative service to a range of internal and external customers to a high standard, undertaking a wide range of relatively complex tasks including the operation of associated systems as required within

**Job Description & Person Specification ** timescales. For example: production of statistical/management information, reporting on sickness trends and workforce data.

Undertake a range of tasks as allocated which will include support to colleagues to manage processes across the team.

Responsible for the accuracy, confidentiality, security and maintenance of personal information in regard to the service and personnel.

Perform related calculations and analyses information to draw conclusions relating to employees’ payments, leave entitlement or terms and conditions of employment and to process various related tasks appropriately.

Follow procedures and processes in order to respond independently to day-to

**Our Vision, Mission & Values**
You will promote and demonstrate the vision, mission and values of our organisation:
**Our vision**:Proud to serve

**Our mission**:
We work with our communities and partners every day to prevent emergencies, helping everyone to be safe and to improve lives in West Sussex. Emergencies will always happen and when they do, we are ready to respond as quickly as possible to

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