Warranty Administrator

5 months ago

Dartford, United Kingdom WJ King Full time

Description
Are you detail-oriented, organised, and passionate about providing exceptional customer service?

We're seeking a Warranty Administrator to join our dynamic team. This role is crucial in ensuring smooth operations and customer satisfaction by managing warranty claims efficiently and effectively. While knowledge or previous experience with the Kerridge/CDK/Keyloop systems would be advantageous, it is not essential. Inhouse and manfacturers will be provided.

**Responsibilities**:

- Process warranty claims accurately and in a timely manner.
- Maintain comprehensive records of warranty claims, repairs, and customer information.
- Assist in the development and implementation of warranty policies and procedures.

**Requirements**:

- Previous experience in warranty administration, customer service, or related field preferred.
- Strong organizational and time-management skills with keen attention to detail.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.
- Ability to work independently as well as collaboratively in a team environment.
- Process warranty claims accurately and in a timely manner.
- Maintain comprehensive records of warranty claims, repairs, and customer information.
- Assist in the development and implementation of warranty policies and procedures.

Hours: Monday - Friday 8.00am -5.30pm

Will consider partime or flexible hours

**Benefits**:

- Competitive salary commensurate with experience.
- Sickness benefit
- 4 weeks holiday plus bank holidays
- Employee discounts

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