Bg Credit Control Lead Collector

6 months ago

Brighton and Hove, United Kingdom Bupa Global Full time

BG Credit Control Lead Collector

**Job Description**:
**Credit Control Lead Collector**

**Hybrid working with up to 4 days per week working from home**

**Brighton**

**Permanent**

**Salary circa £35K per annum dependent upon experience**

**Full time 35 hours per week**

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

The role requires developed skills in communications and influencing, work organisation, prioritisation, and problem solving together with relevant technical understanding and experience of credit control and book-keeping.

**The role is directly accountable for**:

- Collection of debt to target and in accord with policy
- Timely identification of invoice issues, delays and queries
- Identifying decision makers in customers and brokers finance departments
- Developing relationships with customers, sales account managers and brokers where relevant to ensure understanding of payment terms and processes and to facilitate best cooperation
- Oversight of payments planned and received and to check postings and allocations are correct and timely
- Pro-active advice to customers on how to pay their accounts.
- Review of risk of default of debtors and report exceptions
- Identification, reporting and remediation (if possible) of any behavours or incidents that do not meet regulatory or policy requirements with special attention to sanctions, anti-money laundering, and KYC rules
- Ensuring a good working relationship with customers to facilitate trust and cooperation

**Accountabilities & Activities**:

- Accountable for the integrity of customer balances for the job holder's portfolio.
- Ensuring effective controls and reports relating to own portfolio
- Resolve any queries against an SLA of 48 hours.
- Working directly with internal and external auditors in the provision of records and sles, together with accurate responses to specific questions and queries as needed.
- On own initiative, report process, people and systems issues that impact the smooth performance of the collection activity and raise relevant Incidents in line with policy
- Work within project teams for the development of the business and/ or the function if required
- In conjunction with the AR team and Sales/ Operations support ensure accurate reconciliation of customer balances and statements of account exist and can be provided to sales and support functions, brokers and customers as needed.
- Provide accurate debtors lists to partners in BG as needed in order to support collections activity
- Ensure understanding and compliance to relevant financial controls, BG Policies, regulations relating to relevant jurisdictions, and with particular reference to those key regulations - PCI DSS, anti-money laundering, governmental and / or bank sanctions, licence related restrictions, and general handling of client monies.
- Support other Credit Controllers as needed
- Review debtors portfolios at least weekly and act on overdues or potential overdues
- Identify and report red flags for potential customer failure
- Support and contribute to the creation of a "risk list" from which bad and doubtful debt provisions may be derived

**Why Bupa?**

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Finance & Accounting
Locations:
Victory House, Brighton

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