Senior Production Coordinator

2 months ago

London, United Kingdom Q-HQ Full time

Established in 2010 and situated in the heart of London, our client supplies exclusively designed uniforms to establishments operating at the luxury end of the market. They have an impressive portfolio of clients including luxury hotels, restaurants, bars, beauty and leisure spas and luxury retail brands.

You will be the main point of contact and will oversee the project management for key accounts linked into the Webshop, so a good understanding of how to interact with our Clients is essential.

You will ensure garments are manufactured and delivered in adherence to the critical path to the required standard across multiple product categories.

You will be the main point of contact for production with our vendors, mills and trim suppliers, and will liaise with them on a daily basis ensuring requests and deliveries are met according to the critical path.

**The role**
- Full time permanent position
- You will work from the Waterloo studio full time so must live within commutable distance
- The role is Senior Production Coordinator reporting into the Chief Operating Officer
- There may be one direct report
- A multi-product Senior Production Coordinator, working across a wide range of vendor and raw material suppliers with a strong knowledge of all production techniques and processes
- The role is managing the garment production including raw material placement and delivery from the pre-production stage through to delivery to client and roll out including client off-site fitting
- Complete responsibility for meeting production key dates in accordance to critical path requirements across multiple projects running consecutively including client reorders
- Managing the process of purchasing and delivery of bulk raw materials from suppliers to vendors according to critical path deadlines including creation and management of purchase orders and QC approval of bulk RM swatches
- Responsible for managing weekly production meetings and reporting to the COO any issues/delays that may impact delivery
- Creating and managing project supporting Excel documents to achieve on-time garment delivery including, Range plans, Fabric Ordering Tracker, Vendor Sizing documents, Production Tracker, and Excess Raw Material Tracker
- Planning and placing capacity bookings with vendor base
- Managing the client employee fitting sessions (off-site), including document set up and management, fitting individual employees, and managing collection and re-delivery of altered garments
- Documenting and updating all excess RM stock levels at vendors on master trackers
- Being the main point of contact with the warehouse, arranging inspection of bulk production, and ensuring quality is approved before shipment to the client
- Liaising daily with manufacturers across Europe and worldwide, building and maintaining positive relationships with supplier base
- Resolving issues that arise during the manufacturing process, offering multiple resolutions to solve issues that arise
- Managing shipment of bulk garment deliveries into warehouse/bulk RM deliveries to factories. Negotiating and cross cost price to reduce shipping costs
- Oversee the studio administrator dispatching production samples/trims from the studio to the vendor
- Main contact for the Webshop clients, including resolving account, delivery, and stock queries, the returns process, and managing the setup for new Webshop clients
- Relevant and substantial production experience required
- Experience within a luxury or premium high-street brand
- Have the experience and confidence to lead and drive this area of the business
- You may have one direct report so will have managed employees in previous roles
- Confident and not afraid to pick up the phone to get efficient and quick answers
- Highly organised with great time management skills
- Product knowledge across wide range of categories including garment construction, fitting and production methods
- High-level Excel skills are required, and an understanding of Illustrator is beneficial but not essential
- Must have experience within a luxury and premium brand or high-end high-street retailer
- Garment testing and uniform production techniques experience a benefit though not essential
- Excellent social and communication skills required
- You will be a problem solver and decision maker offering multiple resolutions to solve issues that arise during the production process
- Motivated and the ability to work in a team or independently with mínimal direction
- Strong communication skills with a clear and professional approach
- Calm but assertive and a driven leader who stays calm under pressure
- Professional, dedicated, hardworking, and a committed person
- You will be passionate, hardworking, and accountable for your role.

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