Maintenance Contracts Officer

2 weeks ago

London, United Kingdom Single Homeless Project Full time

We are pleased to present an exciting opportunity to join SHP as a Maintenance Contracts Officer. Working across almost all London Boroughs, we provide support and accommodation to some of London’s most vulnerable people, people who have experienced unimaginable experiences, leading them into a cycle of complex trauma and multiple disadvantage. We strive to provide clients with a warm, safe home, from which they can begin their recovery
- the role of the Maintenance Contracts Officer is key to making that happen.

**Main Responsibilities**:

- Responsible for ensuring that contracted supplier provide high quality, reliable services our supported housing schemes, to ensure that clients have safe, good quality accommodation they can call home.
- Led on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, high-quality service provision within our supported accommodation schemes, that meets the needs of those schemes.
- Ensure that all contracted suppliers hold relevant qualifications, health and safety an insurance requirement at the point of tender and throughout the contract period.
- Issue and oversee the Service Level Agreements with approved contracted suppliers, overseeing and monitoring service delivery.
- Support relationships between SHP and contracted suppliers, assisting with queries, and any incident or complaints that arise from SHP teams or clients, finance teams and suppliers.
- Ensure that there is a programme in place to meet compliance checks, that SHP are responsible for, such as gas safety, fire equipment servicing.
- Develop and maintain excellent relationship with internal and external stakeholders and internal partners at all levels within the organisation.
- **Essential skills**:

- Proven experience with procurement processes, including service specifications, assessing tender against these and completion of due diligence checks.
- Proven ability to develop excellent relationship internally and externally, ensuring any occurrences of under performance against agreed standards are addressed and rectified.
- Strong written and verbal communication skills.
- Proven ability to understand customer needs, and ensure that procured service contracts deliver to meet actual need, with flexibility to agree new terms where service needs change.
- Ability to work in a fast-paced environment and manage multiple priorities.

**About us**:
**Clients hold the key**
As an organisation founded by people experiencing homelessness, we believe in the fundamental right of every individual to take control of their lives. Tailoring our support to their needs and aspirations, we work with people to build their capacity for self-determination, so that they can shape their own futures.

**Going the extra mile**
We go the extra mile for the people we work with, many of whom have multiple and complex needs for which there are no quick and easy fixes. We keep working with people no matter how challenging it may be, and we don’t give up on them.

**People, not problems**
We see our clients as people, not problems. As well as offering practical support, we believe it’s essential to give people the opportunity to discover a sense of purpose, to grow in confidence, express themselves and build meaningful relationships.

**A voice for change**
We are committed to tackling the underlying causes of homelessness and social exclusion, and we will use what we learn to make the case for prevention and systemic change. We are also passionate about promoting the voices of people who have been forced into homelessness, whose stories often go unheard.

**Supporting staff**
We maintain an inclusive culture in which staff are respected, supported, and listened to. We value the contribution of all staff and volunteers and we are a diverse organisation that pulls together, in a spirit of mutual trust and co-operation. We encourage creativity and new ideas, prizing innovation as a means of achieving our mission.

**Honest and open**
We are honest and open in our dealings with clients, staff and volunteers, partners, supporters and other stakeholders. We will do what we say we will do, and we will communicate proactively.

**Our commitment to Equity & Inclusion**:
We are an inclusive organisation, which thrives on the diversity of our employees. We actively seek to attract, recruit and promote diverse talent.

**Important info**:
**Closing date: 28th August 2023 (at Midnight)**

**Interviews: 6th September 2023**

**This post will require an Enhanced DBS check to be processed for the successful applicant.**

Our attractive benefits package includes:

- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single

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