Maintenance Contract Manager
3 weeks ago
Grounds Maintenance Contracts Manager
Salary: 38k- 42k Depending on Experience
Type: Permanent, Mon-Fri
Our client is seeking an experienced and dynamic Grounds Maintenance Contracts Manager to join their team in London. This pivotal role serves as the essential managerial link between the maintenance team, customers, and the company. It is an entrepreneurial position that requires a broad range of practical experience, IT and technical skills, as well as exceptional people management capabilities.
Management and Development of Maintenance Teams:
Effectively lead and develop maintenance teams to ensure efficient operations.
Conduct staff appraisals, provide coaching, and foster professional growth.
Contract Management and Profitability:
Ensure the profitable and effective management of assigned contracts, delivering tendered margins.
Procure necessary resources, including authorised subcontractors, materials, and plant, to fulfil contract obligations.
Monitor contract progress, quality control, and financial deviations through regular site visits.
Customer Relationship Management:
Deliver exceptional customer experiences and develop strong, profitable long-term relationships with customers and clients.
Financial Management:
Prepare annual budgets and monitor financial performance.
Follow company processes for Customer Relationship Management (CRM) and job management.
Write method statements and health and safety plans.
Extensive experience in grounds maintenance and contract management.
Strong knowledge of plants and horticultural practices.
Ability to translate customer aspirations into compelling commercial propositions.
Commitment to delivering exceptional customer service.
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