Student Support Officer

1 week ago


London, United Kingdom Ravensbourne Full time

**Student Services**:
**Location**:

- Penrose Way**Salary**:

- £17,470 per annum**Post Type**:

- Part Time**Hours per Week**:

- 21**Contract Type**:

- Fixed Term - Ends 31/12/2024**Closing Date**:

- 23.59 hours BST on Thursday 16 May 2024**Reference**:

- P2023077-R-RRavensbourne is looking to recruit a part-time Student Support Officer who will help manage student enquiries during weekday evenings.

You will work alongside a fellow Student Support Officer from 4pm until 9.30pm on the Information Helpdesk within the Ravensbourne campus. You will be working Monday to Thursday each week and this is a 0.6 FTE role.

You will be the face of Student Services during evening teaching and respond to queries from students who attend the helpdesk. You will also be expected to provide administrative support to the team as well as supporting work to log student absences.

We are looking for a professional, supportive and welcoming presence to help students working in the evening feel connected to the support and processes at Ravensbourne.

You should have a good telephone manner and written English skills. Experience of working in education and in customer facing roles is desirable. It is essential that you demonstrate your ability to support customer needs and communicate in an effective and clear manner.

This is a trial of support roles that will continue until at least December 2024 with the option that these will be made permanent parts of the Student Services team.

**Further details**:

- Job Description



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