Inbound Customer Service Advisor
4 weeks ago
Adecco have partnered with a leading UK based company which provides customer care, sales, technical support worldwide.
**Working Hours**
Monday to Friday 9am to 5pm
**Responsibilities**:
The position requires high effectiveness and high quality business execution, including but not restricted to the
following key focus areas:
- Responsible for maintaining appropriate and comprehensive records of all customer discussions on the relevant client database in line with current procedures. This includes accurate prioritisation and triaging of the issues logged by customers
- Responsible for answering the phone and resolving issues raised by customers in a timely manner and in accordance with agreed service level agreements.
- Responsible for identifying and dealing with all third-party issues e.g. integration issues with the software
- Responsible for handling inbound via the automated Dialler system.
- Responsible for processing data concerning account management, which implies understanding, decision-making, analysis and good communication skills.
- Active participation in all aspects of training and self-accountability for personal development and objectives.
**Benefits**
- Free on-site secure parking
- 25 days paid holiday plus paid bank holidays
- Good location close to local amenities and bus services
- Eye test vouchers
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Toni Easter
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