3rd Line IT Support Engineer

2 months ago


Bristol, United Kingdom First Achieve Ltd Full time

3rd Line Support Engineer

An established IT Managed Services provider who has been operating in the IT Managed Service Provider industry for over 26 years are experiencing exponential growth because of increased demand from their existing and new clients due to the pandemic as aresult they are seeking a 3rd Line Support Engineer to join their Managed Services Support Team responsible for Infrastructure Support

**Responsibilities**:

- Provide 3rd Line Support to clients backend infrastructure
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues Office
- Receive escalation requests from other members of the team to ensure all tickets are resolved in a timely fashion
- Manage customer relationships and develop key accounts

**Requirements**:

- Experience of working for an IT Managed Services Provider
- Azure
- Office 365 Product Suite
- Azure Active Directory
- Windows Server
- Vmware or Hyper-V
- Intune
- MS Teams
- Troubleshoot Networks
- Storage



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