Customer Service Case Assessor

3 weeks ago


Altrincham, United Kingdom Ensign Advisory LTD Full time

About Us

Ensign Advisory ltd is a small business, that is currently looking to recruit an office administrator to join our existing team. We are looking for an enthusiastic individual who wants to be part of a friendly team and a growing business who will look at this as an opportunity to pursue an exciting longer term career.

The role you'll do;
As a Case Assessor in our Eligibility team, you'll be the first of call for customers who have recently applied for a claim. Day-to-day, Responsibilities;
- Resolving new and existing customer questions quickly and efficiently.

Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim.

General Claims Administration

Adhere to company/regulatory processes and procedures.

What skills do you need?
- An excellent attention to detail in all tasks.
- Committed to providing an outstanding level of customer service.
- Working to deadlines, create and update internal documentation accurately and communicate completion to the wider team.

Calm under pressure

A basic understanding of Microsoft office & similar platforms

To have a positive and approachable manner

Good Written and spoken English skills.

Work Hours:
Monday - Thursday - 10.30am till 7pm

Friday 8.30am till 4.30pm

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Altrincham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Case Assessor
Expected start date: 20/03/2023

Flextime


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