Port Services Specialist

7 months ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

**The Role**

Ensuring smooth port operations and as one of the team’s MXP superusers, you'll handle calculations for Taxes, Fees, and Port Expenses (TF&PE) for our Cunard booking passengers in the US, and serve as a contact for MXP development and queries for port admin users.

Additional responsibilities include maintaining environmental and waste processes, collecting waste service and cost information, and assisting with waste off-load planning. You'll also liaise with Port Agents for updated documents and port costs, ensuring port cost forecasting models are up to date, and ad-hoc tasks as requested.
- Request & maintain port tariff documentation for all active Carnival UK destinations, liaising with port agents to understand tariff-based cost items and to resolve queries
- Using the latest port cost information assist in the calculation and assignment of accurate TF&Pes to Cunard passenger US booking in line with the Launch and True-up processes
- Ensure supporting tariff documentation is available for each port cost passed through to the passenger in order to withstand scrutiny from internal and external bodies
- Supporting the team in other administrative tasks

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK11 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, a minimum of 3 days per week.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

- Highly proficient in Microsoft Excel, demonstrating expertise in utilizing pivot tables and formulas to analyze and interpret complex data sets
- Proactive and positive approach to tasks, ensuring a timely response to requests
- Quick learner with the ability to effectively tackle new tasks and queries and work effectively alongside their team

Experience with MXP system is an advantage but not essential.

**Being part of our team has its advantages**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
- Home and office-based hybrid working, working with 3 days per week in the office
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in

LI-Hybrid
Job Functions: Administrative; Other; General Business
LI-IS1

**About Us**:

- Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and cel

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