Senior Network Firewall Operations Engineer

2 weeks ago

Chester, United Kingdom eFinancialCareers Full time

**Job Title: Senior Network Firewall Operations Engineer**
**Corporate Title: Vice President**
**Location: Chester**
**Bank of America**:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run ourbusiness.
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhancescyber security, and risk and capital management.
Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platformsand simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.
**Role Description**:
The technology areas of focus for the Perimeter Security Technology Operations Specialist II includes edge-network security via firewall and intrusion detection/prevention technologies. Technology Operations Specialist II are expected to be well versed in numerousnetworking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures,governance and management policies set forth by the firm.
**The Team**:
The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies. The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based.The team has a close working relationship that supports each other and is considered a high performing team. The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specificallythe US, Singapore and India).
**Core Skills**:

- Level 3 Escalation point for Operational support of Network Perimeter Security technologies
- Fortinet, Checkpoint, and Trend Micro
- Technical areas of focus include but are not limited to firewall, network address translation, routing, and intrusion detection/prevention systems
- Proactive network reviews including
- Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack
- Mentorship of Production Services Specialists and technical leadership within the team
- Work with senior team members to validate impacts and communicate to all stakeholder's technical status updates
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
- Adhere to design standards and global design authority processes and procedures
- Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

**Required Skills**:

- Expert experience with Network technologies
- Firewall Technologies (Fortinet and Checkpoint) - Controllers, Management Platforms, Rule/policy review and Tunnelling protocols (SSL/TLS, IPSEC, GRE)
- Network Resiliency - HA-local failover, backups
- WAN/MAN, LAN, TCP/IP, DNS, UDP, Latency, VRRP, BGP, Multicast, IPv4, IPv6, VPN
- Expert experience with troubleshooting complex networking problems
- Experience as technical level escalation and/or lead
- Understand configuration management with tools such as Forward Networks and HPNA
- Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
- General experience in Network Automation tools and processes
- Self-starter/self-directed, organised and detail oriented
- Strong technical acumen and analytical skills
- Excellent client interfacing skills
- Strong verbal and written communication skills and ability to work with all levels of management
- Experience aligning actions to business impact and service restoral
- Demonstrates ownership: Is accountable and can hold others accountable (professionally)
- Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

**Desired Skills**:

- Experience in Networking-related disciplines within a design, implementation, or operations role
- Relevant Industry certifications in Network Technologies
- Cloud or SDN knowledge and experience
- Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
- Experience with SDWAN, preferred if on CloudGenix
Experience with aut

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