Network Data Engineer

2 weeks ago

Chester, United Kingdom eFinancialCareers Full time

**Job Title: Network Data Engineer**
**Corporate Title: Assistant Vice President**
**Location: Chester**
**Bank of America**:
We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients - individuals, companies and institutional investors - shapes the way that we organize ourselves and run ourbusiness.
Global Technology delivers technology services globally across the bank's eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhancescyber security, and risk and capital management.
Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platformsand simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.
**Role Description**:
The technology areas of focus for the Data Production Services Specialist includes routing and switching, business to business connectivity, end user networks, public and private transport (SD-WAN) and emerging technologies (switched-Ethernet, LTE, etc.), corporate/branchand building networking including Wireless. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is alwaysin alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.
**The Team**:
The team consists of 25 Network Operations engineers, conversant in a range of Data, Security, Voice and Collaboration technologies. The team are based in 3 locations within the UK - Chester, London and Camberley although this specific role is Chester based.The team has a close working relationship that supports each other and is considered a high performing team. The team is also part of a follow the sun model so this involves interaction with our global colleagues in the AMRS and APAC regions (specificallythe US, Singapore and India).
**Core Skills**:

- Operational Support of Data Center / DMZ routing and switching environment
- Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and Gigamon.
- Cisco Wired/Wireless LAN, Palo Alto CloudGenix (SD-WAN)
- Technical areas of focus include but are not limited to routing, switching, WAN, LAN, WLAN, SD-WAN, MPLS, business to business connectivity, and public internet
- Identify service impact, interpret monitors, dashboards, and logs
- Work with senior team members to validate impacts and communicate to internal stakeholders and leadership
- Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
- Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled
- Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record.
- Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
- Adhere to design standards and global design authority processes and procedures
- Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

**Required Skills**:

- Experience with Network technologies
- WiFi Technologies - Controllers, Access Points, Management Platforms, Configuration Orchestrator, Tunneling protocols - SSL/TLS, IPSEC, GRE, Network Resiliency - HA, local and regional failover, backups, WAN/MAN, Routing, Switching, Firewalls, LAN, TCP/IP,DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, ATM, PPP, IPv4, IPv6, MPLS, ACL, VPN, Building Wireless/Wi-Fi solutions (802.xx) and carrier "in-building" wireless services (DAS), Radio Frequency
- Routing & Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN
- Experience with troubleshooting complex networking problems
- Understand configuration management with tools such as Forward Networks and HPNA
- Experience using (both proactive and reactive) advanced tooling such as Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
- General experience in Network Automation tools and processes
- Self-starter/self-directed, organised and detail oriented

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