Cctv Control Room Operator

3 weeks ago


Wolverhampton, United Kingdom My Vision Security Ltd Full time

As a Control Room Operative, you will be the first point of contact for the business. You must have excellent customer service skills and be able to multi-task.

You will operate inbound and outbound calls, CCTV and Alarm activation's, such as but not limited to Intruder Alarms and Fire Alarms. You will be working the Saturday and Sunday Weekend' shift pattern of 12-hour, **_Day Shifts only_**. 06:00 - 1800.

We are offering a Permanent position, including company benefits, pension scheme, and free on site parking. **_We are looking for an Immediate start_**

The Control Room is responsible for the smooth running of the business, and your duties will include the following:
Delivering and exceeding on our promise to customers of an industry leading response.
- Be the first point of contact for the customers.
- Deal with Faults
- Perform Remote CCTV Patrols
- Recording all events and actions taken for these events.
- Updating customer records with information.
- Liaise with Security Guards and Mobile Response teams, including Monitoring staff management software, such as taking Check Calls.
- Ensure that any relevant information is noted and handed over between shifts.

You will report to the Control Room Manager.

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: £9.80 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 12 hour shift
- Weekends only

**Experience**:

- Customer Service: 1 year (required)

Licence/Certification:

- CCTV SIA Licence (required)

Shift availability:

- Day shift (required)

Work Location: One location


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