Customer Service

6 days ago


Upper Poppleton, United Kingdom Pavers LTD Full time

We have 20 hour per week part timecontract available at Pavers to join our Customer Service Order Team at our York Head Office at Northminster Business Park (free parking available). You’ll join the larger Customer Service department and you’ll be part ofour Inbound Customer Order Taking Team, fielding calls from our growing customer base who love to shop from the comfort of their own homes, making sure they get the right product for them, where and when they want it. This is a Hybrid position, splitting yourtime between home working and being office based in York, once training is complete.

We are interested in hearing from individuals who have a passion for customer service, can engage in conversation with anyone, make others feel valued and be a team player. You’ll also need to have a can do, positive, customer focused attitude and greatdata entry skills

**Hours**

**Key responsibilities of our Customer Order Taker**:?
- Answering inbound customer calls and dealing with them in a timely and efficient manner
- Deliver Outstanding Customer Service/Customer Experience to callers
- Offer customers alternatives and additional items to maximise sales opportunities
- Accurately enter customer order details
- Work to?targets/KPI’s
- Ensure?that all legal obligations/compliance requirements are adhered to

**Key?requirements?to be a Customer Order Taker**:?
- Ability to deliver excellent customer service
- Excellent telephone manor
- Can do, positive attitude
- Open to learning & developing your skills in a supportive environment
- Solid IT skills
- Attention to detail and accurate data entry skills
- Previous retail/sales experience would be beneficial but not essential
- Flexible availability

**Pay & Benefits for our?Customer Order Taker**:?

Pay: £9.65 per hour and we have a next steps programme you can complete to increase your pay rate to £9.90 per hour.
- Generous Staff Discount?
- Free onsite parking?
- Holiday Entitlement (Increases with service)?
- Company Contribution Pension?
- Access to?RetailTRUST?(Wellbeing & Financial Support)
- Access to training and development opportunities through Pavers Academy our e-learning environment

**About Us**

Pavers Shoes has been trading for 50 years and is a highly profitable and growing family business with a strong balance sheet and a turnover in the region of £150m. We also own the Jones Bootmaker and Herring Shoes footwear businesses, remain acquisitive,and employ over 1600 people. We were recently recognised as one of the Top 10 employers in Retail.

We look for confident, upbeat people and we provide great jobs in a supportive family environment for them. We know that without our colleagues there is no business, and so we always try and do the right thing by our people.

We strive for diversity of thinking across the business and believe strongly in supporting our local communities. In 2018 we donated over £2.2m to establish the Pavers Foundation, with the specific purpose of providing grants for causes important to ourcolleagues in the areas of health, education, and community. In terms of the environment, we are constantly seeking to reduce our impact. Since 2021 we have been fully carbon neutral, and we also have one of the largest solar arrays in the North-East of Englandon our warehouse, which generates clean energy. Due to our yearly donation of a percentage of our annual profits to our Foundation, our overarching aim is to be financially successful, but to achieve this in an environmentally and socially responsible manner.


  • Customer Service

    4 hours ago


    Upper Poppleton, United Kingdom Pavers Full time

    Due to continued business growth at Pavers, we have opportunities for several individuals with excellent administration and customer service skills to join our York Head Office Customer Service Team as Part Time Customer Service Advisor based at our York Head Office with some hybrid working options available for a proportion of the shifts. We have 16 hours...


  • Upper Poppleton, United Kingdom Pavers Full time

    We have a full time position available for Customer Service Team Leader to join our York Head Office Customer Service Team. Our offices are located at Northminster Business Park, Upper Poppleton, York. This will be a permanent role, 39.5 hours per week. You will need to be able to work flexibly 5 out of 7 days on a rota basis between the hours of 8am and 9pm...


  • Upper Poppleton, United Kingdom Pavers Full time

    We are looking for part time Customer Support Advisors, 16 and 20 hour per week contracts are available, to join our York Head Office Customer Service Team on a permanent basis. Our offices are located at Northminster Business Park and benefit from free onsite parking. The department operates 7 days per week so you will need good flexibility to work on a...


  • Upper Poppleton, United Kingdom Pavers LTD Full time

    Do you love customer service? Do you want to give every customer an exceptional experience? Do you want to role that is split between home and office(hybrid)? Do you want to work for a growing business? We have several part time positions available for Customer Support Advisors to join our York Head Office Customer Service Team on a permanent basis. Our...


  • Upper Poppleton, United Kingdom Pavers Full time

    **Main responsibilities of our Customer Support Advisor**: You’ll be responsible for dealing with customer queries via; - Social media - Live web chats - Over the phone **Hours and Working arrangements for our Customer Support Advisor**: We have a 16 hour per week permanent contract and a 20 hour per week contract available. The department operates...


  • Upper Poppleton, United Kingdom ThirtyThree For Specsavers Full time

    **Role: Customer Administrator/Scheduling Assistant** **Salary: £11.64 per hour** **Hours: Full time 8.30am - 4.30pm Mon-Fri** **Benefits: 28 days AL + your birthday off plus great benefits to include private medical cover** **Location: Nether Poppleton, York** We are actively recruiting an Administrator/Scheduling Assistant to join the lovely team...


  • Upper Poppleton, United Kingdom ThirtyThree For Specsavers Full time

    **Role: Customer Administrator/Scheduling Assistant** **Salary: £11.64 per hour** **Hours: Full time 8.30am - 4.30pm Mon-Fri** **Benefits: 28 days AL + your birthday off plus great benefits to include private medical cover** **Location: Nether Poppleton, York** We are actively recruiting an Administrator/Scheduling Assistant to join the lovely team...


  • Upper Poppleton, United Kingdom Berkmann Wine Cellars Full time

    **MULTI DROP DELIVERY DRIVER** **3.5t licence holders** **NORTHMINSTER BUSINESS PARK** **York YO26 6QU** **Are you a skilled multi-drop delivery driver?** **Do you want to join a family-run business with an ethos to match?** We are proud to the be the largest family owned and family run wine importer in the UK, and we have been trading since 1964. We...


  • Upper Poppleton, United Kingdom One to One Recruitment Full time

    **We are proudly working with IQ Engineers in York (YO26)which is an independent, family-owned company underpinned by fantastic staff. We are recruitingforan experienced Business Support Administrator to join their established and successful team.** This role (due to expansion) to provide additional administrative support to all departments within the...


  • Upper Poppleton, United Kingdom Pavers Full time

    **Are you a seasoned professional with a background in customs and trade compliance?** **Are you looking for an opportunity to make a move from a practice environment into industry?** **Are you looking for an company where your expertise will be recognised and where you can make a real tangible impact to business growth?** As Compliance Officer, you will...


  • Upper Poppleton, United Kingdom Pavers Full time

    We are looking for Senior Ecommerce Trading Executives to join our Marketing / Ecommerce team on a full-time basis. As a Senior Ecommerce Trading Executive you’ll be responsible for delivering, alongside your team, the day-to-day running of our online businesses in line with our long-term commercial strategy and growth plan. The role will report into our...

  • Head of IT Operations

    7 months ago


    Upper Poppleton, United Kingdom Pavers Full time

    **Are you IT operations leader with a strong technical and hand's on approach?** **Do you have a strong focus on service delivery?** **Do you want to be part of company wide IT mordernisation programme, where "everything is on the plate" from an efficiency and oprtomisation perspective** We are are looking for a talented leader to head up our IT...


  • Upper Poppleton, United Kingdom Pavers LTD Full time

    Looking for a Warehouse role to work Nights? Want weekdays only? Then look no further! Due to growth at Pavers, we are continuing to expand the size of our Warehouse Operativeteam at Upper Poppleton, York, to support the picking and packing of our customers purchases and retail store stock deliveries and are introducing a permanent Night WarehouseOperative...


  • Upper Hoyland, United Kingdom JSL Solutions Ltd Full time

    Are you feeling like your current job's handbrake is permanently on? Fancy a change of scenery in 2024 where your knack for customer service can really shine? How about joining a team where your voice is heard and your work genuinely makes a difference? If you’re silently shouting "Yes!" then we might just have the perfect role for you. Our client...


  • Upper Hoyland, United Kingdom CV-Library Full time

    Are you feeling like your current job's handbrake is permanently on? Fancy a change of scenery in 2024 where your knack for customer service can really shine? How about joining a team where your voice is heard and your work genuinely makes a difference? If you’re silently shouting "Yes!" then we might just have the perfect role for you. Our client...


  • Upper Hoyland, United Kingdom CV-Library Full time

    Are you feeling like your current job's handbrake is permanently on? Fancy a change of scenery in 2024 where your knack for customer service can really shine? How about joining a team where your voice is heard and your work genuinely makes a difference? If you’re silently shouting "Yes!" then we might just have the perfect role for you. Our...

  • Receptionist

    1 week ago


    Upper Poppleton, United Kingdom Poppleton Dental Practice Full time

    Poppleton Dental Practice is looking for a new dental receptionist. The applicant must - have excellent customer service skills - be able to work under pressure - be highly motivated, organised and reliable - possess good communication skills - be approachable and a good team player - be empathic to patients' needs - have experience dealing with the public,...


  • Upper Poppleton, United Kingdom Pavers LTD Full time

    At Pavers, we have a new opportunity for a Warehouse Assistant Manager to join our expanding team at our main distribution centre, Upper Poppleton, York. Our warehouse opens at 6am and closes at 10pm every day and you will have responsibility for openingand/or locking up, working on a shift rota 5 days out of 7, including some evenings and weekends. As a...


  • Upper Poppleton, United Kingdom Pavers LTD Full time

    Due to continuing business growth at Pavers, we are expanding our IT Software Development department and are looking for a Software Development Manager/Head of, to lead our Head Office team in York (Northminster Business Park). We offer flexible start andend times to the working day and hybrid working. The position would ideally suit a strong problem...

  • Warehouse Pickers

    1 week ago


    Upper Poppleton, United Kingdom Pavers LTD Full time

    Are you looking for part time weekend work and available every Saturday and Sunday? Due to continuing growth at Pavers, we are expanding the size of our Warehouse Operativeteams at Upper Poppleton, York, to support the picking and packing of our customerspurchases and retail store stock deliveries. We now offer the option to work through a next steps...