Operations and Compliance Administrator
4 weeks ago
**Client Details**
**Customer Service Administrator, Reading**:Market leading organisation that works in an interesting space/market. A great place to work, a good mix of work hard and fun.
**Description**
- Act as the first point of contact for customer and client enquiries
- Maintaining customer records with course booking data, progress reporting and the documentation and
implementation of changes to study pathways.
- Dealing with administration around funding including ESFA
- Providing proactive support to customers, including sending reminders, contacting customers to plan their next
steps, and arranging support where required.
- All areas of customer service and client support
**Profile**
You must have experience of the following.
Working in a busy customer service environment
Have a good eye for detail and be accurate and be happy dealing with lots of Administration
Happy in a high volume environment dealing with a number of queries and enquiries
Dealing with ESFA funding would be a big advantage but is not essential
Able to communicate professionally, the business customers are professional bodies
Potentially you will have worked in retail, hospitality, office based customer service or dealt with scheduling of engineers.
Good systems skills
**Job Offer**
circa £25,000 plus great package and the chance for hybrid working once you have passed your probation period.
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