Customer Services Advisor
3 months ago
940558-3336-2469 NCD
Customer Services Officer
Islington
Contract
£22.62 per hour
Our client is looking for an experienced Customer Services Officer - you must have experience of working in a CALL CENTRE ENCIRONMENT and also have extensive experience of COMPLAINTS HANDLING.
Key responsibilities
1. To ensure complaints are dealt with and responded to within time frames and monthly
targets are met.
2. To ensure that all duties are being carried out satisfactorily and to the required professional
standard and the processing of payments and invoices as required.
3. To ensure that proper systems are in operation to monitor complaints and enquiries
concerning service delivery and to liaise with other parts of Property Services in the
investigation of complaints from the public or local ward Councillors.
4. To attend and minute meetings, including public meetings, as directed by the CSM.
5. To maintain effective internal communication systems to ensure the speedy generation and
receipt of information.
6. Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are
held to enable customers to engage with the service.
7. Assist in the planning and implementation of customer consultation exercises in conjunction
with partners to ensure that customer needs are identified and learning is implemented by
service providers.
the appropriate recipient and thereby reduce the quantity of paperwork requiring the attention
of senior housing staff.
9. To receive, respond to or refer telephone calls to the appropriate officers, as required.
10. To maintain the highest professional standards for the Property Service administration
service in accordance with Council Policy, and to monitor service delivery to ensure that the
required standards are attained.
11. To provide the administration and support services in such a manner as to ensure that good
public relations are maintained at all times.
12. To ensure that services are provided in accordance with the Council’s commitment to a
fairer Islington and high quality service provision to customers/clients.
13. To use and assist others to use Information Technology systems to carry out duties in the
most effective and efficient manner. To use a computer terminal for the input and extraction of
data whilst carrying out duties associated with this post.
14. To perform any other reasonable, minor and non-recurring duties, appropriate to the post,
as determined by the Customer Services Manager..
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.
-
Customer Service Assistant
3 months ago
London, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...
-
Customer Service Assistant
3 months ago
London, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...
-
Customer Services Advisor
3 months ago
London, United Kingdom Deva Services Full timeDeva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal professionally with incoming phone calls from occupational therapists and...
-
Customer Service Advisor
4 months ago
North London, United Kingdom MMP Consultancy Full timeMMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in North West London. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and...
-
Customer Service Advisor
3 months ago
London, United Kingdom Bionic Services Ltd Full time**Job Title**: Customer Service Advisor **Salary**: £23,000 basic salary (+ £450 bonus per month) **Location**: London (hybrid working) **About the Role**: At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them...
-
Customer Service Advisor
3 months ago
London, United Kingdom Bionic Services Ltd Full time**Job Title**: Customer Service Advisor **Location**: London (hybrid working) **About the Role**: At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them an experience so good that they trust Bionic to sort all...
-
Customer Service Advisor
3 months ago
North Yorkshire, United Kingdom Jark Full timeCustomer Service Advisor Sherburn in Elmet Monday to Friday 0800am - 1630pm We are currently recruiting Customer Service/Sales Advisors to join our client's team in Sherburn in Elmet. Main Responsibilities: Dealing with incoming calls; advise customers on products Dealing with all aspects of customer services - chasing deliveries, arranging collections,...
-
Senior Customer Service Advisor
1 week ago
London, United Kingdom Bamford Contract Services Ltd Full timeSenior Customer Service Advisor Edinburgh £11.79ph - Temp to Perm 37.5 hours per week Our client, a student accommodation in the heart of Edinburgh, is seeking a Senior Customer Service Advisor to lead and support their team. As a Senior Customer Service Advisor, you will be the first point of contact for customers, providing a wide range of services from...
-
Customer Service Advisor
2 weeks ago
North West, United Kingdom Search Full timeCustomer Service Advisor Location: Manchester City CentreSalary: £23,900 basicBonus: Uncapped (Expected earnings of £28,000 with bonus)Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pmContract: Full time, permanent contractHolidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other...
-
Apprentice Customer Service Advisor
3 months ago
London, United Kingdom Raytheon Professional Services Full timeAs an Apprentice Service Advisor you will provide essential support and customer service to your customers both internal and external to your Dealership. This role would be ideal for anyone who has a passion for Honda, its products and wants a career in a fast paced, customer focussed environment. Training will be provided in the Dealership and at the Honda...
-
Customer Service Advisor
2 months ago
North Lanarkshire, United Kingdom Search Full timeCustomer Service AdvisorSalary - £25,110 Potential Bonus of £4,200 per yearLocation - Cumbernauld Hours - Monday to Friday 8:30am - 5pmThis position for the Customer Sales Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs -...
-
Customer Service Advisor
3 months ago
North Tyneside, United Kingdom TMEE Full timeWe have an excellent opportunity to join our growing customer service contact centre as a Customer Service Advisor based in the North Tyneside area. The role is perfect for those with no previous contact centre or customer service experience as you will receive 4 weeks of fully paid training when you start the role. In the role, you will deal with incoming...
-
Customer Service Advisor
3 months ago
North Tyneside, United Kingdom GRW Full timeWe have a new and exciting opportunity to join our growing customer service contact centre as a Customer Service Advisor. We have full-time and part-time roles available. This role is perfect for those with no previous customer service or contact centre experience as you will receive full training and support. In the role, you will deal with incoming...
-
Customer Service Advisor
1 month ago
London, United Kingdom Bionic Services Ltd Full timeAt Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. Established in 2007, we are in an exciting period of growth, and you...
-
Complaints Customer Services Advisor
3 months ago
North London, United Kingdom Colbern Limited Full time948217-4410-23215 NCD Complaints Customer Services Advisor Islington Contract £21.33 per hour Our client is looking for a highly experienced Complaints Customer Services Advisor. 1. To ensure complaints are dealt with and responded to within time frames and monthly targets are met. 2. To ensure that all duties are being carried out satisfactorily and to...
-
Customer Service Advisor
3 months ago
North Tyneside, United Kingdom SS-EE1 Full timeWe have a fantastic opportunity to join our award-winning customer service contact centre operation based in Cobalt Business Park as a Customer Service Advisor. We have both full-time and part-time roles available. This role is perfect for those with little or no previous customer service or contact centre experience as you will be give a full training...
-
Customer Service Advisor
3 months ago
North Shields, United Kingdom The House Outfit Full timeWe are looking for a Customer Service Advisor who can help us deliver excellent customer service to our growing customer base. You should have a positive can-do attitude and build rapport with our customers, providing them with a positive experience and sharing an enthusiasm for premium wall art. This is a part time role and the hours will always be...
-
Customer Service Advisor
3 months ago
London, United Kingdom NFP People Limited Full timeCustomer Service Advisor We are looking for an experienced Customer Service Advisor to join a team at an organisation making a real difference to women's lives. Position: Customer Service Advisor Location: Wood Lane, London / Hybrid Hours: 1 full time 35 hours per week, x 1 part-time variable Contract: Permanent **Salary**: £26,425 per annum About...
-
Customer Service Advisor
3 months ago
London, United Kingdom Black & White Full time197 - London - Permanent - £29,000 - £31,000 Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not,...
-
Customer Service Advisor
3 months ago
London, United Kingdom Residential Management Group Full timeCustomer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,382.71 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in...