E-commerce & Customer Service Assistant

3 weeks ago


Tooting, United Kingdom Dub Vendor Full time

We are looking for a motivated individual to join our small team as an E-Commerce & Customer Service Assistant, at our main office in Tooting, London on a part time basis. However, during busy times additional days maybe requested.

The days required are Wednesday to Friday.

It would be advantageous is you have Experience of EKM Powershop and Royal Mail - Click and Drop

As a relatively small team it is important our team members can add additional responsibilities and roles as they grow with us.

It is essential new hires are:

- hard working
- can pick up new skills quickly
- work well under pressure
- have strong computer skills

Please consider these requirements before applying.

**Job Type**: Part Time - Permanent

**Main Roles**:
**1. Sales/Product Uploading/Shop Management**
- Uploading of products to the Dub Vendor website; utilising our upload system with EKM Power shop. This role includes inputting data for products - with item specifics such as brand, era and colour. Knowledge of EKM Powershop is helpful for this.
- Creating sales promotion

**2. Order Packing**
- Checking and packing custome orders using boxes, mailers, jiffy bags & tape. Need to be neat and organised, and efficient with good attention to detail.

**3. Processing postage**
- Sorting stock - unpacking and checking the latest deliveries

**4. Customer Service Assistant**
- Creating sales orders

Probationary period is 6 months with pay increasing to the top of the range at the end of this.

**Dress**: Casual

**Requirements**:

- Numeracy and literacy skills
- Computer skills - specifically proficiency in Microsoft Excel.
- Experience of Royal Mail - Click and Drop and EKM Powershop an advantage
- Attention to detail in all areas
- Team player, with positive happy attitude
- Communication skills

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £10.50-£11.05 per hour

**Benefits**:

- Company pension

Ability to commute/relocate:

- Tooting, SW17 9SH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- of any E-commerce software or online retail: 1 year (preferred)

Work Location: In person

Reference ID: DB001


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