Project Coordinator

2 weeks ago


Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
This is a key role in the School’s Learning & Teaching team, working in partnership with senior academic and professional services colleagues to support the operationalisation of the learning and teaching strategy, and to enable an effective administrative service to support a diverse portfolio of taught courses and programmes. Additionally, support the delivery of the wider School’s strategic objectives and aligned with the University’s Change programme adopt a data-driven approach to transformation of business process and service delivery, to enhance the experience for both students and staff.

**Main Duties and Responsibilities**
1. Responsible for the planning and implementation of key workstreams in the School’s learning & teaching administrative support team in the provision of an effective end-to-end service ensuring compliance with University standards, policies and procedures.
2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for teaching activity and enhances both the student and staff experience. This will include developing and maintaining standard operating procedures across the School’s portfolio of taught courses and programmes.
4. Interrogate, manipulate, and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School’s learning and teaching workstreams.
5. Support accreditation, enhancement, quality assurance and data governance standards and processes as relevant to the School’s teaching portfolio of courses and programmes, working with internal and external stakeholders to deliver all necessary requirements to specification and timelines.
6. Provide high-level administrative and project management support and guidance across Learning and Teaching Operations in the provision of the delivery of the Learning and Teaching Strategy, working with senior Professional Services staff and the Learning and Teaching Directorate, ensuring compliance with university standards, policies, and procedures.
7. Develop and maintain project documentation in line with the school’s process, ensuring accuracy and easy access to information.
8. Advise and support project sponsors and other internal stakeholders from the point of identification through implementation, delivery of project outcomes based on established specifications and timeframes, to establishment of project outcomes as ‘business as usual.
9. Conduct reviews post-implementation, supporting to a culture of continuous improvement, and contributing to ongoing improvement in cooperation with stakeholders.
10. Working with the Programmes Manager (Projects), contribute to the planning and development of business improvement and change management projects. This will include working with World Changing Glasgow and promoting the work of the Projects Team.
11. Co-ordinate communication activities, providing advice to colleagues and customers in keeping with the relevant regulations, processes and procedures across the School’s teaching portfolio.
12. Exercise empathy, initiative and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
13. Undertake other appropriate activities dependent on the needs of the customer, and any other duties as assigned by the Programmes Manager.
14. Be actively involved in appropriate cross-school and college collaborative working to build networks and share best practice.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:

A2 A Scottish Credit and Qualification Framework Level 7 (Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate) or equivalent, and/or experience of personal development in a similar role.

**Desirable**
B1 Process Improvement or Project Management certification (Six Sigma/Lean/PRINCE2/APMP etc.)
B2 Knowledge of other University software packages (Moodle, Qlikview, Oracle-based platforms etc.)
B3 Knowledge of Further/Higher Education policies and procedures.

**Skills**

**Essential**
C1 Excellent organisational and planning skills.
C2 Solutions focused with business process improvement/project management skills.
C3 Ability to positively affect/influence the performance and motivation of others
- based approaches to decision making and process improvements.
C5 Ability to quickly embrace and learn new concepts, techniques or methodologies.
C6 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse funct


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