Service Desk Analyst

3 weeks ago

Epsom, United Kingdom Independent Resourcing Consultancy Full time

**First Line Service Desk Analyst - to £26K**

**HYBRID WORKING - 2 days per week based out of Offices in Epsom.**

IRC are currently working with Contact Centre Solution provider with an outstanding reputation for developing the best talent in the industry and for their expertise in the contact centre as-a-service (CCaaS) industry and the network of channel partnersthey work with.

This role comes with a lot of product training and opportunity for career progression, so we are looking for someone with a passion for the telecoms industry and a keen to desire to build a career and develop within it.

**Responsibilities**
- Be the single point of contact for customer issues, bringing in Senior Service Desk Analysts for calls as required.
- Swiftly handling Initial response within SLA.
- Completing configurational portal-based tasks.
- Fulfilling customer requests for service amendments following the internal change request process.
- Developing and maintaining excellent knowledge of the company’s core products and services.
- Working on rota.

**Skill & Experience Required**

Whilst experience in a role isn’t strictly required, someone with experience delivering IT Infrastructure & Desktop Support in a End user or Managed Services Environment, working to agreed SLA’s would be beneficial as well exposure to, and a passion forVoIP/Contact Centre technologies.

If you have an interest in, and are looking to build a career in the telecoms industry this is a great opportunity. For more information and a full job spec please get in touch with an up-to-date CV.

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