IT Support Analyst

2 weeks ago

Epsom Surrey, United Kingdom Piccadilly One Full time
Job Description

Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function.

This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months.

Tech stack and duties below.

Responsibilities

  • Provide 1st line technical support.
  • Collaborate with the wider IT Team / 3rd Line when needed and communicate effectively with all stakeholders.
  • Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool.
  • Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
  • Maintain a high level of customer service, understanding the impact issues have on customers and our business.
  • Adhere to, promote, and support the business's Information Security policies.
  • Work closely with fellow IT Support Analysts to share information and knowledge.
  • Ensure the correct procedures are followed for escalating major incidents when reported.
  • Ensure accurate and informative information is recorded within tickets.

Requirements

  • IT Service Call Management.
  • Remote Support.
  • Laptop builds - Win 10 to Win 11.
  • Fundamental Desktop troubleshooting.
  • Password resets, permissions, new starters, access changes.
  • Desktop and Laptop device setup and support.
  • iOS and Android device setup and support.
  • Providing a high degree of customer service.
  • Great Telephone Manner.
  • Excellent communication skills (IM, Chat, Email etc.).
  • Takes ownership for incidents and problems.
  • Patience and understanding when communicating with users.

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