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Customer Coordinator + Scheduler

1 month ago

Northampton, United Kingdom Hometech-UK Ltd Full time

**Job description**

**Hometech-UK** is the leading surface repair company in the country. Offering state-of-the art surface repairs to many sectors; our aim is to offer a repair option to almost all hard surfaces within the construction industry. This results in the prevention of upheaval, along with the reduction of waste and landfill.

We are currently recruiting for a Customer Service Coordinator to join the team on a full-time permanent contract within our customer service team at our Northampton office. Day to day you will speak with our customers, repair technicians and operations team.

Working in a busy office based in Moulton Park Industrial Estate, Northampton. We are looking for an experienced Customer Service Coordinator to join the team.

The role:

- Assist and manage incoming calls into the office
- Coordinate orders and book work in with customers, ensuring all applicable paperwork is obtained
- Allocate work logístically, with customers and technicians taken into account
- Place follow up calls to customers to quality check works carried out
- Monitor customers to ensure activity levels remain consistent
- Monitor work requests received via Outlook
- Ensure feedback is logged where relevant

About you:

- Strong experience in a similar busy and fast paced environment, scheduling experience would be ideal
- Relevant customer service experience
- Competent IT skills and ability to learn new systems
- Team player

What we offer:

- Competitive salary
- Company pension
- Healthcare plan after successful 6 months’ probation
- Employee discounts with hundreds of retailers
- Free onsite parking

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift

Work Location: One location

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