Service Advisor/scheduler

2 weeks ago


Northampton, Northamptonshire, United Kingdom ACS Recruitment Solutions Ltd Full time

Service Coordinator

Northampton

Monday - Friday 8:30-17:00

£22,675


Do you pride yourself on your methodical, co-ordination skills? Our well-established client Northampton has an opening for a Service Co-ordinator to join their team.

You must be pro-active and have the ability to work in a fast-paced environment - if thissounds like you, please apply

Key Duties:

  • To answer and log Customer breakdowns and defects on our operating system, ensuring accurate information is recorded along with market leading communication to the customer and timely job completion/resolution.
  • Prioritise, allocate and distribute work to the Field Service Engineers to ensure job completion within agreed Customer Service Level Agreements and business KPI's, ensuring all customers are communicated to from the inspection of the job to completion.
  • Organise service schedules, adjusting visit frequency where necessary.
  • Prepare repair quotations an estimate as required in conjunction with appropriate engineer and parts department, ordering parts where required.
  • Organise follow up work schedules, ordering parts where required.
  • Liaise with parts department regarding back orders to effect job completion and resolution in a timely manner.
  • Manage and distribute work to subcontractors where relevant.
  • Experience in a similar officebased role is essential.
  • Relevant Parts/Industry knowledge is desirable.
  • A good knowledge of IT
  • Ability to multitask efficiently
  • Good communication skills
  • Experience of dealing with customers and providing excellent customer service is essential.

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