1st Line Support

5 days ago


Alton, United Kingdom Exclusive Networks Limited Full time

We are looking for a personable and confident 1st Line Support Engineer to join our Technical Support Team, based in Alton, Hampshire. Within this role, you will provide our clients with the highest level of customer service, whilst providing technical supportfor our portfolio of network security products.

We offer a succinct on-boarding process alongside our 2-year training academy, with a clear career path for all our 1st line support team. During our two year program, you will become equipped for the challenges in the senior Technical Support roles andmanagement, as well as being ready for our Pre-Sales, Professional Services and Training. We are a family at Exclusive Networks, with an excellent work culture, promoting a good work life balance and supportive family friendly policies.

Exclusive Networks is a global trusted digital infrastructure specialist helping to drive the transition to a totally trusted digital future for all people and organisations. The Exclusive Networks story is a global one with a services-first ideology atits core, harnessing innovation and disruption to deliver partner value. With 43 offices and the ability to service customers in over 170 countries across five continents, Exclusive Networks has a unique 'local sale, global scale’ model, combining the extremefocus and value of local independents with the scale and service delivery of a single worldwide distribution powerhouse.

**Our Benefits**:

- 2-year Network Security Training Academy
- Salary increases on successful completion of exams
- 10% Bonus Scheme
- Ability to work from home 4 out of 5 days a week
- 24 days holiday plus Bank holidays, increasing with service
- Your birthday off
- Health care scheme
- 5% Matched pension scheme
- Cycle to work scheme
- Enhanced maternity and paternity leave and more.

**As the 1st Line Support Engineer, you will**:

- Resolve technical problems and cases related to security products or escalate to 2nd line engineers as appropriate.
- Create customer technical environments in our lab and recreate problems.
- Clearly and concisely input and manage support work, in our case system.
- Manage the hardware replacement process, working to strict deadlines.
- Become certified and maintain certification on our security products (primarily firewalls) through our in-house training courses and self-learning.
- Work on a rota basis to ensure 24/7 cover, however, majority of shifts are office hours (Mon-Fri 9:00 to 17:30).

**The Ideal 1st Line Support Engineer will have**:

- Great communication skills and ability to articulate technical problems to customers at various levels.
- Ability to manage own time and workload.
- Working both as part of a dynamic team, and independently.
- Resilient to the stress of a busy and challenging work environment.
- Interest in continuous learning in technical support and products is essential.
- Previous 1st Line Engineer experience (1 year+)
- Networking related certification (CCNA, CompTIA N+, etc.).
- Networking related degree.
- Any work experience demonstrating customer service (1 year+).


  • 1st Line Support

    3 days ago


    Alton, United Kingdom Exclusive Networks Limited Full time

    We are looking for an 1st Line Support Engineer to join our F5 team, who will be the first point of contact for our customers for their F5 products. You will provide excellent customer service and manage expectations, while delivering technical support. As the Team expands you will act as a point of technical expertise for more junior members of the team and...


  • Alton, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer {**Bespoke Brand**}** Alton **£25,000**to**£30,000**+ Training + Progression + Benefits - Are you an IT Support Engineer looking to exhibit your technical expertise in a role that can offer lots of autonomy and progression? Do you want to work for a bespoke manufacturer with locations in Europe, America, and China_ On offer, is the...

  • IT Support Engineer

    5 days ago


    Alton, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer** Alton **£22,000 - £25,000 + Training + Progression + Benefits** - Are you an IT Support Engineer looking to exhibit your technical expertise in a role that can offer lots of autonomy and progression?_ This is your opportunity to technically progress and gain excellent industry training working alongside the talented IT Supervisor...

  • IT Support

    1 week ago


    Alton, United Kingdom POSTIFY LIMITED Full time

    **IT SUPPORT - In-House I.T. Support**_Our client is a family-owned business that has operated in Hampshire for over 50 years as a manufacturer and distributor of decorative lighting. The business has grown extensively over the last 10 years and now has become an internationally renowned company supplying beautiful lighting products to over 50 different...


  • Alton, United Kingdom 1st Impression (Wales) LTD Full time

    **Have you always wanted to work as a Children's Residential Support Worker but never had the chance?** We have an **AMAZING** opportunity for a Children's Residential Support Worker to join a STUNNING 6-bed children’s residential service just outside Alton in Hampshire, supporting young people between the ages of 8-18 with Emotional & Behavioural...


  • Alton, Hampshire, United Kingdom Prismatic Ltd Full time

    Job DescriptionIn this role, you will be responsible for installing, configuring, and maintaining end-user computers, server infrastructure, printers, and peripherals. You will also provide first and second line technical support for hardware, software, and network issues, working independently to diagnose and resolve problems, and escalating complex issues...


  • Alton, United Kingdom HighPoint Full time

    A fantastic opportunity to join a busy team as a HR Administrator within a thriving human resources department. The HR Administrator will support the UK Senior HR Advisor and the EMEA HR Director with day-to-day HR administration. They will also be assistingwith HR operations duties including employment, training, policies and procedures, benefits, and...


  • Alton, United Kingdom HighPoint Full time

    A fantastic opportunity to join a busy team as a HR Administrator within a thriving human resources department. The HR Administrator will support the UK Senior HR Advisor and the EMEA HR Director with day-to-day HR administration. They will also be assistingwith HR operations duties including employment, training, policies and procedures, benefits, and...

  • Support Worker

    1 day ago


    Alton, United Kingdom Nurseplus Full time

    Nurseplus is looking for Support Workers in Alton and the surrounding areas. Our services are available within a variety of care settings to a wide number of clients, all with individual needs; you could be supporting people with learning difficulties, complex care needs, mental health needs, dementia and providing care for olderpeople. Daily tasks can...


  • Alton, Hampshire, United Kingdom Prismatic Ltd Full time

    Aerospace IT Support SpecialistPrismatic Ltd is a leading technology development company specializing in innovative aerospace products and systems. We are seeking an experienced IT Support Specialist to join our team at our main site in Alton.This role offers a unique opportunity to work on cutting-edge systems, such as the high-altitude PHASA-35, addressing...

  • Support Worker

    7 months ago


    Alton, United Kingdom Voyage Care Full time

    Support Worker Alton £12.40 Typical Shifts are: 21:00 - 7:00am Join Voyage Care and Feel Valued, we reward your dedication with: Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) Premium overtime rates at an additional £1 per hour (Ts & Cs apply) Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it...


  • Alton, Hampshire, United Kingdom Hampshire County Council Full time

    Care AssistantWe are seeking a dedicated individual to provide exceptional care to our residents in their homes, ensuring their comfort, wellbeing and safety.Job Overview:This is a rewarding opportunity to make a real difference in the lives of our residents.Key Responsibilities:Assist with daily activities, promoting independence and supporting...


  • Alton, United Kingdom Conquip Engineering Group Full time

    About the OpportunityWe are offering a competitive salary of £30,000 - £35,000 per annum for this HR Administrator position at Conquip Engineering Group in Alton, Hampshire. As an HR Administrator, you will play a vital role in supporting the Head of HR & Payroll and contributing to the overall success of the group.Key ResponsibilitiesCreate, maintain, and...


  • Alton, United Kingdom Treloar's Full time

    **Evening Support Assistants**: **Part time & Term time only**: Treloar’s is a charity that provides an outstanding specialist school and college for physically disabled children and young people, helping them to be as independent as possible. We are currently recruiting for Evening Student Support Assistants across our residential services based in...

  • HR Administrator

    3 days ago


    Alton, United Kingdom Exclusive Networks Limited Full time

    Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70 fully owned subsidiaries and listed on...


  • Alton, United Kingdom DAYTIME HEALTHCARE RECRUITMENT LIMITED Full time

    Daytime Healthcare are working with a fantastic and well established private school based in Alton ,Hampshire whom caters for young people with special needs. Who are currently looking for support workers to join there fast growing team. Your role is to care and fulfill each child's needs on a daily basis, weather that is in the education side or the care...

  • HR Administrator

    1 day ago


    Alton, United Kingdom 1-1 Recruitment Ltd Full time

    **HR Administrator** Alton £28,000 - £30,000 p/a Due to internal promotions, a fantastic opportunity has arisen to join this growing company who has presence in more than 40 countries as an HR Administrator within a thriving human resources department. **Main responsibilities of the HR Administrator role includes**: - HR Administration in relation to...


  • Alton, United Kingdom Little Kickers Southfields Full time

    Do you enjoy working with children? Are you available to work on a Saturday or Sunday morning (or both)? Do you have a passion for coaching and development? Little Kickers based in Alton offers fun filled football classes to children between the ages of 18 months to 7 years. We currently operate football classes, parties and events across Alton and the...


  • Alton, United Kingdom Elstead Lighting Ltd Full time

    Elstead Lighting is a family-owned business that has operated in Hampshire for over 50 years as a manufacturer and distributor of decorative lighting. The business has grown extensively over the last 10 years and now has become an internationally renowned company supplying beautiful products to over 50 different countries. **BRIEF** Reporting into the Head...

  • Sales Manager

    6 days ago


    Alton, United Kingdom Flow Recruitment Full time

    Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based at their new site in Alton. Leading a busy team you will take an active lead in the growth of membershipat the site. What your role will be Working at the facility you will provide a line manager role...