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Field Supervisor

3 months ago

Aylesbury, United Kingdom Home Instead Full time

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.

Each of our Care Professionals is a valued member of the team, shown by our market-leading annual satisfaction survey scores. The latest survey we conducted among caregivers found that:

- 96% are proud to work for Home Instead.
- 95% feel motivated to go the extra mile.
- 88% see themselves working at Home Instead in 12 months’ time.
- 82% would recommend Home Instead as a great place to work.

Our training is just as exceptional. We are the only care company to be awarded two Princess Royal Training Awards for our Alzheimer’s and dementia training, which is City & Guilds accredited. Supporting and encouraging our Care Professionals in delivering their vital work is one of our biggest priorities.

**Job Description**:
**Job Purpose**

To ensure that our clients receive the appropriate support and a high-quality service.

**The Role**
- Support care consultations, service reviews and completing client support plans.
- Conduct staff supervisions and client QA’s.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Participate in on-call duties as required.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.

**Qualifications**:
**Essential Criteria**
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- You must be organised and flexible to meet the needs of the business.

Additional Information
**Competencies**

Driving Results

Adapting to Change

Customer Focus

Quality Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead

Agile Learner

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.