Apprentice Modern Furniture Service Repairer

7 months ago

WestonsuperMare, United Kingdom Castelan Limited Full time

**Overview**:
**About Castelan**:
Castelan Group is a UK-based company specialising in furniture care, insurance, and commercial services. Founded in 1996 as Regency Group, the company originally focused on administering and handling claims for furniture protection policies. In 2005, it was acquired by HomeServe plc, and in 2011, a management buyout led to the formation of Castelan Group.

The company operates across various sectors, offering services that include furniture care, insurance solutions, and commercial services. Their furniture care services encompass pre-delivery quality assurance, manufacturing fault resolution, transportation damage repairs, and product upgrades. They also provide an independent inspection service for a wide range of furniture items, ensuring that products meet quality standards before delivery.

Additionally, the company provides commercial services, such as furniture repair, restoration, refurbishment, and replacement. They aim to protect client assets and reduce costs through bespoke solutions tailored to individual business needs.

**Role Overview**:
An apprentice service repairer at Castelan Group plays a crucial role in the company's operations, focusing on furniture repair and customer service. The job typically involves learning and performing repairs on various types of furniture, including leather, fabric, and wood. The apprentices work alongside experienced technicians to develop their skills in diagnosing issues, performing repairs, and ensuring customer satisfaction.

**What You Will Do**:

- **Repair and Maintenance**: Assisting with and performing repairs on different types of furniture, including upholstery, wood, and leather. This involves learning specific techniques for each material and ensuring high-quality workmanship.
- **Customer Interaction**: Engaging with customers to understand their needs and concerns, and providing solutions that meet their expectations. Good communication skills and a professional demeanor are essential.
- **Documentation**: Keeping detailed records of work performed, including descriptions of the repairs, parts used, and time spent on each task.
- **Team Collaboration**: Working closely with other technicians and support staff to complete jobs efficiently and maintain a high standard of service.

The role is ideal for individuals new to the workplace or those with little hands-on experience who are eager to learn and develop their skills. Castelan provides a supportive environment with bespoke training plans and opportunities for career progression within the company.

**What You Will Learn**:

- Furniture Repair Techniques:
Material-specific Skills: Learning how to repair and maintain different types of furniture, including leather, fabric, and wood. This includes techniques for cleaning, spot repairing, and restoring these materials.

Diagnosing Issues: Developing the ability to accurately diagnose problems with furniture and determine the best repair methods.
- Customer Service:
Communication Skills: Engaging with customers to understand their concerns and explaining the repair process clearly.

Customer Relations: Building strong relationships with customers to ensure high levels of satisfaction and repeat business.
- Technical Training:
Use of Tools and Equipment: Training on the proper use of tools and equipment necessary for furniture repair.

Safety Procedures: Adhering to health and safety regulations to maintain a safe working environment.
- Documentation and Reporting:
Record Keeping: Maintaining detailed records of repairs, including descriptions of the work done, parts used, and time spent.

Report Writing: Learning to write clear and concise reports for both internal use and customer reference.
- Soft Skills:
Problem-solving: Developing critical thinking and problem-solving skills to handle a variety of repair challenges.

Time Management: Learning to manage time effectively to ensure timely completion of repair tasks.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

During your Standard Level 2 Furniture Manufacture apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training on Day release basis, which is once per week, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your practical elements of the training. You will use a wide range of techniques whilst you complete a practical project. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Furniture Manufacturing to ensure you are capable of creating practical and bespoke furniture using both traditional and modern techniques and materials to produce aesthetically pleasing and fit for purpose products.

If you have already achieved GCSE maths and English at Grade 4/C

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