Accommodation and Facilities Manager

2 weeks ago

Wolverhampton, United Kingdom Sodexo Full time

**Job Introduction**

The role of the Accommodation Manager is to instil a culture among staff, contractors and residents that reflect Sodexo’s values of Service Spirit, Team Spirit and Spirit of Progress whilst giving day to day support.

As an Accommodation Manager you will achieve this through utilising best in industry practices to oversee the provision of a range of hard and soft services on your site. Being the liaison for your sites in the delivery of hard and soft services and deliveran exceptional front of house experience for our students, support the Senior Management Team on all aspects of contract delivery ensuring any requested tasks are delivered in a professional timely manner to meet the needs of all clients and key stakeholders.

Delivery and continual enhancement of our Residency Living program is fundamental to ensure delivery of quality-of-life services for our residents.

**Role Responsibility**

The Assistant Accommodation Manager is responsible for supporting the Accommodation Manager in the day-to-day delivery of a range of services on-site. Such responsibilities are shown below.
- To Assist the Accommodation Manager in ensuring effective delivery of all soft services on-site including, but not limited to, reception, mail, and administration
- To assist with site health and safety staff inductions engaging other colleagues to support the process.
- Ensure correct process is followed with sub-contractors on site and all relevant risk assessments and documentation is received and approved.
- Support the Sodexo Senior Management team by ensuring that the service provides a high level of stakeholder satisfaction
- In the absence of the Accommodation Manager to lead the on-site team, providing direct line management to staff, including conducting regular team briefings.
- Identify opportunities to develop the offer provided by Student Living by Sodexo, including through enhancing existing services, or potential new services.
- Contribute to the development of a collaborative and inclusive culture, by sharing information and good practice with others
- Work cooperatively and maintain effective relationships with others, internally and externally to Sodexo, as appropriate to own area of responsibility
- Services delivered in a courteous, customer focused and professional manner, maximising the customer journey experience of existing and prospective residents
- Assist with the recruitment of staff ensuring all RTW documents and paperwork are completed
- Ensure accurate information is available at all times to other staff throughout the accommodation estate
- Respond positively to feedback by proactively reviewing processes, procedures, and practices to ensure that the needs and expectations of all relevant stakeholders are met
- Work with the on-site team in the delivery of high-profile events such as Open Days and ad hoc tours ensuring we deliver an exceptional service for our client and Sodexo
- Support the Accommodation Manager with ensuring the allocation, site and staff are prepared for commercial business working with all stakeholders to ensure a positive experience for these guests.
- Conduct regular audits of your site to ensure high standards are met consistently and any areas of improvement are highlighted and resolved efficiently
- Deliver and develop the Residency Living program and be a true advocate of its benefit to both staff, students, and client.
- Oversee and deliver a minimum of two QOL events each month to students and capture necessary feedback sharing with the Residency Living team
- Promote self, team and service delivery on all relevant platforms including social media to engage with students and build key relationships
- Assist the Accommodation Manager to ensure all staff on site are engaging with the relevant technology packages to deliver a consistent, transparent offer including but not limited to: Inventory Hive, Post Management System, and Incident Tracker
- Be a passionate advocate of our Corporate Social Responsibility Agenda and promote social value through the day to day operations.
- Support in quantifying the impact and work delivered daily to ensure all data and information is available and correct.

This list is not exhaustive, and the post holder will be expected to carry out other reasonable duties from time to time as requested by management.
- Knowledge of legislation pertaining to tenancy agreements
- Evidence of having worked within strict H&S guidelines
- Ability to prioritise own workload with mínimal supervision and use of own initiative
- Ability to work quickly and calmly, especially under pressure and in emergency situations
- Experience of Data Protection, and handling sensitive issues in an appropriate manner
- Have excellent IT skills
- Possess good communication skills, both verbal and written, including accurate spelling and grammar and the ability to give explanations and/or instructions clearly
- Experience of working with, and the ability to empathise with people from a diverse range of backgrounds, cultures, and religions
- Flexible attitude to working, including willingness to work overtime, such as unsocial hours and weekends, especially between June and September.

**Essential Qualifications**
- Educated to a minimum of GCSE Grade C (or equivalent) in Maths and English

**Desirable Qualifications and Experience**
- Experience of working within a Total Facilities Management contract, including the delivery of hard services.
- Demonstrable experience of working within an ANUK accredited environment
- IOSH or NEBOSH qualifications
- Experience of working with specialist systems such as;
- IBM Global Maximo CAFM system
- Experience of working within a Hospitality environment such as Hotels, Events Management or within other appropriate Hospitality service provider environments

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