Major Accounts Administrator

2 months ago


Leeds, United Kingdom Zenith Full time

We have an exciting opportunity for a Major Accounts Administrator to join our Rentals team on a permanent basis.

Based in our beautiful Kirkstall Forge office in the LS5 area, this is a brilliant opportunity for anyone looking to build on their career in customer services in a busy and growing part of our business.

The role will require someone who is comfortable managing both administrative tasks and telephone-based customer service in a fast-paced environment.

We also offer agile working following on from you successfully completing training and your probation period.

**RESPONSIBILITIES**:

- Process vehicle rental reservations and enquiries received from our Major Accounts client base in an accurate and timely manner in accordance with departmental KPIs and contractual requirements.
- Deliver prompt confirmation of bookings in compliance with client specific service level agreements.
- Provide information relevant to each booking, including delivery/collection processes and airport procedures.
- Process changes to reservations and terminations in the rental system, record all amendments and confirm they have been received by the supplier.
- Respond to incoming queries in relation to live reservations and work with customers and suppliers to find solutions when problems arise.
- Maintain a high level of accuracy with every transaction and review reservations to ensure they have been booked correctly.
- Uphold a polite and responsive relationship with internal and external customers at all times.
- Handle all calls into the Major Accounts Reservation Team in a professional manner; keep abandoned calls and customer waiting times to a minimum to ensure response times are in compliance with SLAs.
- Produce and manage self
- monitoring reports to minimise error rate.
- Handle ad hoc requests from internal and external customers and the Rental Management Team as required.
- Liaise effectively with suppliers and other departments to ensure that new customer accounts are set up correctly and in accordance with contractual obligations.
- Build and maintain strong relationships with suppliers and customers.
- Work in conjunction with the Customer Services Team to ensure that all issues for the Major Accounts client base are resolved in timely manner.
- Provide support to the Reservations, Customer Service Team and Rental Sales team as required.

If you are looking for a gear change then there has never been a better time to start your Journey with Zenith



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