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Hotel Night Porter

4 months ago

Cardiff, United Kingdom Park Plaza Hotel Full time

We are looking for a **Night Porter** at the Park Plaza Cardiff.

The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the centre of the city. The hotel offers 129 bedrooms, a 120 seater Brassiere style restaurant, a busy bar; modern meeting and event facilities accommodating up to 150 guests for dinner, the Kuku for private hire and the luxurious Laguna Health & Spa.

In this role you will be responsible for providing a professional front desk service to guests including late arrivals and assisting with early departures.

**Duties**:

- Maintaining standards of cleanliness and presentation within the lobby and entrance area
- Preparing and delivering Room Service, as requested by hotel guests
- Assisting with luggage and guest belongings
- Escorting guests to rooms and providing information on the hotel and room facilities
- Providing information on local services and directions
- Responding to guest queries and liaising with the Night Manager and Front Desk to ensure satisfactory solutions
- Carrying out night cleaning duties
- Handling internal and external telephones
- Maintaining security standards and addressing issues
- Supporting our Food and Beverage departments as required

**You**:

- Flexible in your approach to work and is happy to work night shifts
- Are able to project a smart and professional image
- Are a good people communicator
- Have experience in Food and beverage
- Are able to deliver a high level of customer service

**Benefits**:

- Discounts and employee rates across the Park Plaza and Radisson global brands
- On shift meal
- Discounted gym membership at Laguna Health & Spa
- Employee of the month scheme
- Annual service recognition

Working 3 - 4 shifts per week, on a rota basis between 11 pm and 7 am. Overtime available for holiday cover.

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: £10.20 per hour

**Benefits**:

- Employee discount
- Gym membership
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Loyalty bonus

**Experience**:

- Food and Beverage: 1 year (preferred)
- Customer service: 1 year (preferred)
- Cleaning: 1 year (preferred)

Shift availability:

- Overnight shift (preferred)

Work Location: One location

Reference ID: PPC Night Porter