Receptionist/administrative Assistant

5 months ago


Northampton, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

To act as the first point of contact for anyone accessing the Community Mental Health Team on reception and support the administrative function enabling effective and efficient services to be delivered to patients and families. To provide a quality and professional front of house reception service to patients, family and staff attending the department. To work in a collaborative manner with all teams within the Community Mental Health Team and other health care staff/agencies as appropriate. To collect and disseminate the post.

Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team. Maintain good written and verbal communication between all departments and outside agencies. Use computerised patient management system to access patient details and to update information Sign for deliveries and ensure they are directed the relevant team. Photocopy and scan documents/notes as required.

Contribute to developing a welcoming atomosphere within the department making users of the department feel comfortable and at ease. Deal appropriately with distressed patients and/or relative with support from more senior staff Assist with allocating parking permits and access swipe cards as required. Assist with basic administrative duties i.e. providing cover to the wider administrative team during periods of annual leave.

Assist in the training of new members of staff. To be fully aware of the implications of the Health and Safety at the Work Act and the Trusts associated policies. To take appropriate action within clear guidelines to solve any problems and drawing these to the attention of your line manager. Such other duties appropriate to the grade and the needs to the department, as agreed between the post holder and the line manager from time to time.



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