Customer Service Call Planner

2 weeks ago

Droitwich, United Kingdom Qcom Outsourcing Ltd Full time

Qcom is a leading provider of outsourced technical support services for technology companies.

Their expertise helps original equipment manufacturers (OEMs), resellers and distributors enhance their service across the UK and beyond.

Working within our customer service department we are recruiting for a customer service administrator with scheduling experience and a “Can do” attitude who is used to working in a fast-paced environment

As a customer service call planner, you will be part of our close-knit team responsible for delighting our customers and to be continually exceeding their expectations.

**Key Accountabilities**:

- Scheduling of service calls within varying response times
- General administration duties and data entry
- Answering & directing customer phone calls
- Logging of customer enquiries and field service calls in to Service Management System
- Updating customers & clients on the status of their enquires/jobs
- Communicating with different departments and field service engineers to progress calls

**Experience**
- Have experience of working in a customer focused environment.
- Experience and/or knowledge of national geographical locations.
- Excellent written and verbal communication skills
- Work to deadlines and can multitask.
- Able to work under pressure and go the extra mile
- To personally provide a committed and determined approach to managing problems.
- Must be able to build rapport with customers and engineers on the telephone.
- Confident IT user with experience of working with Microsoft Office and in-house systems.
- Have a great telephone manner

Full Time position

Location: Droitwich, Worcestershire

**Salary**: Dependant on experience

Benefits: 20 Days holiday, rising to 25 with length of service

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Application deadline: 09/04/2024
Reference ID: CSA
Expected start date: 06/05/2024

  • Production Planner

    1 week ago

    Droitwich, United Kingdom Wright Staff Recruitment Ltd Full time

    Production PlannerLocation Droitwich Spa Salary - £35 - £40k per annum negotiable Full timejob descriptionThe company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive...

  • Production Planner

    3 days ago

    Droitwich, United Kingdom Wright Staff Recruitment Ltd Full time

    Production PlannerLocation Droitwich Spa Salary - £35 - £40k per annum negotiable Full timejob descriptionThe company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive...

  • Customer Service Agent

    4 days ago

    Droitwich, United Kingdom Pertemps Redditch Commercial Full time

    Job Title: Customer Service Agent **Job Type**: Permanent, Full Time **Salary**: £20-23,000 Location: Droitwich Job Description for Customer Service Agent: Do you have interest in the travel and tourism sector? Can you provide an excellent Customer Service in a fast-paced environment?If you enjoy organizing and planning events this would be ideal role for...

  • Production Planner

    Found in: Whatjobs ES C2 - 3 days ago

    Droitwich, United Kingdom Hunter Selection Ltd Full time

    Production Planner - Droitwich£36,00025 days holiday increasing with service - Employee Assistance Program -Cycle to work - Pension Scheme and more!A new and exciting opportunity has arisen for a Production Planner to join a UK known Automotive company in the Droitwich area!With no day ever being the same the Production Planner role offers genuine long-term...

  • Production Planner

    Found in: Whatjobs ES C2 - 1 week ago

    Droitwich, United Kingdom Wright Staff Recruitment Ltd Full time

    Production PlannerLocation Droitwich SpaSalary - £35 - £40k per annum negotiableFull timejob descriptionThe company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive the...

  • Production Planner

    Found in: beBee S GB - 4 days ago

    Droitwich, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Salary - 35 - 40k per annum negotiable Full time job description The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive...

  • Customer Service

    1 day ago

    Droitwich, United Kingdom Pertemps Worcester Full time

    A well-known company in hospitality sector, based in Droitwich are looking for a Customer Service/Rental Property Finder to join their team on a temporary basis working 09:00 - 17:00, Monday to Friday. As a Rental Property Finder, you will be responsible for: Assist with all new and existing instructions for emergency accommodation whereby a Rental Property...

  • Production Planner

    4 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Salary - £35 - £40k per annum negotiable Full time job description The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue...

  • Production Planner

    4 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Salary - £35 - £40k per annum negotiable Full time job description The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to...

  • Production Planner

    Found in: Jooble UK C2 - 4 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Salary - £35 - £40k per annum negotiable Full time job description The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to...

  • Scheduler / Production Planner (Permanent)

    4 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Full time The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive the business forward.

  • Scheduler / Production Planner (Permanent)

    3 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Full time The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive the business forward. The Production Planner will...

  • Production Planner

    Found in: Talent UK 2A C2 - 1 week ago

    Droitwich Spa, United Kingdom Wright Staff Recruitment Ltd Full time

    Production PlannerLocation Droitwich SpaSalary - £35 - £40k per annum negotiableFull timejob descriptionThe company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue to drive the...

  • Customer Service Advisor

    4 days ago

    Droitwich, United Kingdom People Solutions Group Limited Full time

    What's in it for me? Great opportunity to join a global, expanding market leader, we have been established since 1977 and we are recruiting for Customer Service Advisors to join our client who are based in Droitwich, however the role would be fully remote. Working days and shift times: Shift dependent: 08:30-17:00; 10:00-18:30; 11:30-20:00 Working every...

  • Production Planner

    3 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    Production Planner Location Droitwich Spa Salary - £35 - £40k per annum negotiable Full time job description The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue...

  • Customer Service Administrator

    4 days ago

    Droitwich, United Kingdom Brook Street Full time

    **We're looking to recruit a Customer Service Administrator on a temporary basis for a 8-10 weeks (possibly longer) to work for a property company in Droitwich Spa.** **Hours**: Monday to Friday 9:00-17:30 **Pay Rate**: £10.45 per hour paid weekly each Friday **Location**: Droitwich Spa **Length of Assignment**: 8-10 Weeks (possibly longer) **Start...

  • Production Planner

    3 days ago

    Droitwich, Worcestershire, United Kingdom Wright Staff Full time

    Production Planner Location Droitwich Spa Salary - £35 - £40k per annum negotiable Full time Job description The company is a leading manufacturer of commercial vehicles and have an unequalled reputation for the quality of our products and services. We are having a restructure within the business and are looking for a Production Planner to continue...

  • Field Service Engineer

    Found in: Whatjobs ES C2 - 1 week ago

    Droitwich, United Kingdom JLB Recruitment Ltd Full time

    We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to...

  • Commercial Vehicle Service Administrator

    6 days ago

    Droitwich, United Kingdom Roger Dyson Ltd Full time

    **EXCITING EXPANSION PROGRAMME!!!!** **Our Service facility is based around truck dealer requirements incorporating a tachograph centre, vehicle test lane plus load test facility. This means we need someone to join the team to assist with our service administration!** Our Service Division at Droitwich provides first class after sales service for all types...

  • Field Service Engineer

    Found in: beBee S GB - 2 weeks ago

    Droitwich, United Kingdom JLB Recruitment Ltd Full time

    We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn. ...