Office Admin

Thompson Leisure is renowned as being the largest motorhome & campervan dealership across the island of Ireland. With over 40-years’ experience in the motor industry.

We are seeking a **Service & Rental Administrator** to join our ever expanding team at **Thompson Leisure, Magheralin.**

**The Role -**

The primary function of this role is to be the lead point of contact for Service & Rental customer enquiries.

**Job Duties -**

To include but not limited to
- Proactively obtain all Rental customers payments, security deposits and required documentation for insurance, prior to arrival
- Prepare Contract Hire Agreements ahead of Rental customers collections and ensure this is completed on collection and return of vehicle
- Carry out Rental vehicle inspection on collection and return of vehicle
- Organise rental customer security deposit refunds and relay any applicable damage charges
- As part of the Rental Team assist with the handling of all incoming and outgoing rental customers and ensure this transition runs smoothly.
- Keep Service customers up to date on repairs progress
- Raising and completing workshop job cards.
- Invoicing of Service and Rental customer jobs
- Explore upsell opportunities for accessories and service plan packages and Grow customer retention by building long term relationships with our customers. Help drive primary Aftersales KPI’s of labour sales, parts sales and Customer Satisfaction.

**The Person -**
- Must be a proactive & highly organised individual with excellent communication skills.
- Proficient using a dealer management system or a CRM, internal booking and planning systems and Microsoft packages.
- Must be Customer Centric and be able to build lasting relationships with both internal and external customers.
- Full driving licence
- **Desirable** - The ability speak foreign languages (particularly French, Spanish or Italian) during our peak rental season.

**Hours of work -**

40 hours per week Mon - Fri 9am - 5.30pm (flexible hours including weekend working will be required during peak rental season)

**Remuneration -**

The company offers full time hours, ongoing training, and progression opportunities.

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Are you willing to work Saturdays during peak season?

**Experience**:

- Administrative: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location

Reference ID: AS_SR0822