Internal Sales Support

2 weeks ago

Shrewsbury, United Kingdom Arrow County Supplies Full time

**Purpose**

To undertake necessary support and assistance to external sales representatives to enable the retention and development of existing customer accounts

**Responsibilities**
- Internal Point of Contact for query handling.
- Proactive follow-up activities, e.g. campaign follow-up, quote follow-up.
- Account management holiday cover.
- Petal Plan Review/Calls.
- Customer-specific Reports.
- Inbound Customer Enquiries.
- Pivot Table Checks.
- Dispenser Fitting.
- Arranging machine demos and dispenser/dosing unit fit-outs and installations.
- Cost comparisons.
- Supporting implementation of price increases.
- Promoting clearance / end of line products.

**Skills/Attributes Required**
- Team Player - Be able to communicate effectively and build partnerships with all levels of internal and external personnel verbally and in writing.
- Attitude - A ‘can-do’ attitude. Reliable, enthusiastic and conscientious.
- Commercial - Clear understanding of margin importance.
- Critical Thinking - Ability to analyse and interpret data and take appropriate action in order to maximise sales volume and value.
- Account Management Skills - Excellent interpersonal skills to develop and nurture customer relations.
- Self-Motivated - Self driven desire to get tasks completed and within agreed timeframes.
- Communication - Excellent communication skills, both verbally and written that encourage customer confidence and improve customer satisfaction and loyalty.
- IT - Proficient with MS Office - Word, Excel, PowerPoint etc.
- Knowledge of SAP-B1, Sales-I and Salesforce would be a bonus but not essential.
- Time Management - Able to prioritise activities and effectively manage own time to a high standard.

**Education/Experience Required**
- Proven track record of proactively working with customers on a daily basis with particular emphasis on telephone techniques

**Benefits of Working with Arrow County Supplies**
- Holiday Purchase Schemes
- Birthday Day Off
- Early Finish Friday
- Free Food and Drinks Provision
- Reward Schemes
- Staff Discounts

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