Disciplinary Casework Administrator

4 weeks ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

What’s in it for you? Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Newcastle is an inclusive global University community where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

**Salary**: £21,197 with progression to £22,662 per annum

**Closing Date**: 15 February 2023

The Role

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page.

Estates & Facilities (recent winners of the Times Higher Estates Team of the Year award) are a very large multidisciplinary team that look after the development, maintenance, safety and security of over 150 buildings across various sites including a wide variety of world class teaching and research facilities, a range of diverse accommodation for over 3500 students across three student villages as well as caring for our beautifully landscaped grounds. We are also the team at the University responsible for catered halls, great food and drink, conferences and events.

We are looking for someone to assist our Disciplinary Case Co-ordinator and Disciplinary Casework Assistant to administer the Accommodation Service’s student disciplinary process resulting from behavioural misconduct in our accommodation.

We require someone that can manage a high-volume workload with great attention to detail and works well under pressure.

Key Attributes
You will be expected to handle a diverse array of student disciplinary casework.
This role requires excellent administration skills along with planning and organising skills and the ability to manage a high-volume workload.

We are keen to hear from people who share our passion for making a difference to student’s living experience with us.

Key Accountabilities Assist in implementation of University procedures for managing student casework - including case work for disciplinary investigations and appeals ensuring all required information is obtained and cases are resolved promptly Log all new casework, ensuring that the database is updated, acknowledgements and document requests are sent, to provide an effective service to students Prepare correspondence for case work, using available templates, ensuring that letters are written promptly and to a high standard of accuracy Provide administrative support for student case work investigation meetings, ensuring that accurate minutes are recorded and produced within required timescales Proactively review the open case log to ensure that all query records are resolved and that accurate statistics can be produced at all times Manage and maintain paper and electronic records for students, especially for case work, ensuring that all current and archive records are accurate and can be accessed in an efficient manner
Ensure that personal enquiries from students or their representatives are handled in an efficient and helpful manner, with regard to data protection protocols
You may from time to time be required to undertake other duties of a similar nature as reasonably required by your line manager. You are required to follow all University policies and procedures at all times and take account of University guidance. You will be required to participate in activities relating to student arrival and departure weekends as well as open and applicant days (these can vary depending on semester dates)

The Person (Essential)
You will be expected to handle a diverse array of student disciplinary casework This role requires excellent administration skills along with planning and organising skills and the ability to manage a high-volume workload

Knowledge, Skills and Experience
Excellent communication skills both written and oral
Excellent word processing and IT skills
Well-developed organisational skills
Ability to keep and produce accurate records
Ability to work with close attention to detail
Ability to work to tight deadlines

Attributes and Behaviour
Takes responsibility for achieving own targets
Strives to deliver high quality results
Is enthusiastic in getting the job done on time
Takes responsibility for own and cooperates with others in achieving target

Qualifications Educated to a good standard in English and Mathematics or experience in an equivalent post

The University holds

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