Collections Specialist

5 days ago

Northwich, United Kingdom Ecolab Full time

Ecolab UK and Ireland is proud to be a Great Place to Work
- Certified Company

Our associates have spoken and recognised outstanding employee experience. So, when you join Ecolab as a Collections Specialist, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates.

Ecolab is seeking a Collections Specialist who will perform a variety of routine and non-routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent

Your primary objectives in this role is to recover all funds invoiced to clients you will do this within the terms and conditions set and within the boundaries of the company policies and within the law of the land. You will be helping to reduce the DSO and aging provisions in place and to optimise cash flow and profit for each entity within your remit. You will manage the reduction and allocation of payment and credit notes on ledgers.

**What You Will Do**:

- In collaboration with field Associate may act as an additional contact to client.
- In collaboration with field Associate may negotiation settlements with client.
- Will be expected to travel to client’s offices for review meetings.
- Consult with customers to resolve complaints.
- Consult with customers to verify financial and credit transactions.
- Assists in financial analysis of credit data and financial statements to determine the degree of risk involved and extend credit facilities according.
- Risk assessment and decision making on release of orders on delinquent or disputed accounts.
- Legal review of delinquent accounts.
- Processing of court papers and documentation within the UK Court system.
- Support to Collections Representatives and Associate Collections Representatives (Team Leaders / Team Seniors).

**System / Process Tasks**:

- Incoming / Outgoing calls - Communication with customer, sales teams and management.
- Maintain good standards of system operation & data quality.
- Maintain accounts within both internal and GetPaid systems.
- Identify and highlighting and escalate disputed invoices to dispute resolution team.
- To drive resolution of disputes in a timely manor.
- To manage disputes from within GetPaid system.
- To manage notes and chasing records thought the GetPaid system.
- Highlight allocation requirements to AR team.
- Request refunds in accordance with company policy.
- Request write offs, when debt becomes unrecoverable.
- Request write backs in accordance with company policy.
- Request Remits for payments received.
- Provide Copy documents.
- Forecasting.
- Account Trouble shooting.

**Minimum Qualifications**:

- Is required to have basic working knowledge of Microsoft Office, including Excel, Word and outlook.
- Is required to have a standard efficiency with Numeracy and English Literacy**
- Is required to have an aptitude toward credit management**
- **Minimum standard is confirmed by Credit Services Standard testing.

**General Working Objectives**:
To effectively manage the sales ledgers under specific market, following the processes in place. Achieve cash targets and aging charges reduction as set for each month. Provide forecasts as required; Report on monthly progress on activity and to highlight areas of concern within to the credit manager. Aid where required for the Collections Manager.

**What’s in it for you?**
- The ability to make an impact and shape your career with a company that is passionate about growth.
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
- Investment in your training, development, and qualifications.
- 25 days holiday plus 8 days Bank Holiday.
- 4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase.
- Pension and 4 x annual salary Life Assurance benefits.
- Opportunity to purchase company shares.
- A long-term career within a business that recognises the talent to progress, inclusive of global opportunities.

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate

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