Head Porter

5 days ago


Oxford, United Kingdom University College Full time

**Head Porter**

**Acountable to**:The Domestic Bursar

**Accountable for**:Deputy Head Porter, Lodge Porters, casual staff. Contract Monitoring for OUSS as required.

**Liaison with**:Fellows, Students, Staff, Old Members, University and Public Figures

**Overview of Role**:
The University College Lodge is the public face of the College to all past, present and prospective members of the College community. A professional presentation of the Lodge to members of the College, visitors and guests is key to ensuring that the College remains a serious and well-respected academic institution within the Oxford Colleges and wider academic life. Excellent customer service skills are equally essential to maintaining our reputation and good standing in our community.

Equally the Lodge provides an emergency service to our students, staff and fellows. It is a place of refuge and of safety. The welfare service it provides is at the heart of its function and as such it must be a place where all feel warmth and feel welcome, whoever they are and whether they are a member of our community or not.

**Main Duties and Responsibilities**

The Head Porter is responsible for the leadership, management and operation of the Lodge by the Lodge staff and for ensuring that these standards are met and these values are upheld. They are responsible for overseeing the personal and professional development of all staff under command and for reinforcing the University College and Domestic Bursary values, behaviours and standards which underpin the success of the organisation.

**Lodge Management**
- To ensure that the Lodge is clean, tidy and in a good state of repair at all times. The Lodge must be well presented to welcome all visitors as the College’s first opportunity to make a good first impression.
- To ensure that personal items belonging to the Porters are kept in lockers and out of sight of visitors to the College and that no food is consumed in the main reception area of the Lodge.

HP/DB 11/22

**Staff Management**
- To recruit, train and performance manage Lodge staff and ensure that they carry out their duties professionally, efficiently and courteously in accordance with the Lodge operating procedures.
- To determine the duty roster for the lodge and ensure that there is an appropriate level of staff at all times.
- Training; evaluate the training needs of all porters and arrange for the training to take place. This also involves organising and facilitating several training days every year for all Porters to ensure they are up to date on all Lodge duties, procedures and IT systems.

**Welfare**
- To provide an on-call emergency response to OUSS-triaged call outs between 2300 and 0700 hours Sunday - Thursday for College safety, security and welfare purposes.
- To provide a safe physical space for students who feel under threat to come to for support and reassurance. Porters provide immediate assistance and signpost students to more professionally experienced and qualified staff in slower time.
- Generate and sustain an inclusive culture where the whole community feels embraced by the wider ethos. A positive culture in the Lodge is crucial in encouraging students to feel that they can turn to the Porters for help in any situation.
- To report on all incidents that involves the behaviour and welfare of junior members to the Dean, Junior Deans or Chaplain and Welfare Fellow, as appropriate and to actively support these officers in implementing the College’s policies and procedures.
- To support College officers in the provision of appropriate pastoral care throughout the College community.

**Visitors**
- To manage the Lodge KX booking system for Fellows, staff, students and guests, ensuring that all information is correctly recorded.

**Security**
- To ensure that the integrity of the College’s physical security arrangements is uncompromised at all times. Report any deficiencies for action to the appropriate authorities.
- To ensure that Contractors and Visitors to the College are signed in at the lodge and that appropriate passes have been issued and recorded and the appropriate health and safety briefings provided.

HP/DB 11/22
- To control and monitor the InVentry system for access by College staff, liaising with HR as appropriate.
- To programme electronically, Simons Voss/Salto key cards making sure that cards are deleted when no longer needed and that there are sufficient spare cards for students and visitors alike.
- To administer the identification and security arrangements for third party access (summer schools and conference business etc) in liaison with the Hospitality team.
- To monitor CCTV from outlying Univ sites ensuring that the system is robust and data is retained in accordance with GDPR retention schedules.
- To manage the confidential waste within college, liaising with outside agencies to collect.
- To oversee car parking within main site, including the issue of parking permits and the recording of ve



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