Customer Service Advisor, Dunfermline
3 weeks ago
If you are looking for a Customer Service role where you can expand your skill set with a company that will support your career progression, then we have the perfect job for you.
We are looking for great people to join contact centre team and support customers on day to day basis.
If you are passionate about making difference to customers, businesses and communities we would like to hear from you
Join today, UK's largest Retail and Digital bank which is a leading insurer and mortgage lender with millions of customers
Role:
**Customer Service Advisor**
**Location**:
**Pitreavie Park, Dunfermline, KY994BS**
Division: Customer Contact
Pay Rate:
** £11.65**
Contract: This will be an on-going contract with permanent opportunities available
Hours:
**Full Time (35hrs per week)**
Working 5 days out of 7
Shifts are between 11:00am - 21:00pm
Possible hybrid options after 6 months
Overtime available after training
**So what's involved?**
You will take inbound customer calls and do your best to help the person at the other end of the line.
You will show care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.
From day one you will learn all about the bank's products, processes and systems and you'll learn how to respond to queries quickly and become better every day.
**The sort of person we are looking for**:
- You're a people person - working with your team to provide a really crucial service to millions of customers.
- Passion to put yourself in the customers shoes, show empathy and be dedicated to resolving their query.
- The commitment to deliver on your promises and going above and beyond for your customer.
There is no need for any previous financial services experience as you will be provided all the training required across a comprehensive training programme.
**Benefits**:
- Full paid training
- Weekly pay
- Generous holidays with 28 days per year (Pro-Rata)
- Employee of the Month rewards
- Competitive pay rate/Overtime
- On-site parking available, staff canteen, Starbucks, and recreation space
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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