Customer Service Manager

3 weeks ago


Hoddesdon, United Kingdom Room At The Top Recruitment Full time

**Customer Service Manager/Head of Customer Support**

We have an opportunity for an experienced Customer Service Manager to work for our well-established and professional client based in Hoddesdon. The role is a full-time permanent position working from 8:30am - 5:00pm Monday - Friday with a 30-minute unpaidbreak and offers a competitive salary of £30,000 - £35,000 depending on experience.

**Key Responsibilities**:

- Direct and control the staff of the department to ensure that they are appropriately motivated and trained and carry out their responsibilities to the required standard.
- Develop and implement a customer service strategy which provides total customer satisfaction and meets corporate objectives.
- Develop and implement the departments budget to ensure that all business objectives are attained.
- Oversee the departments finances to ensure that all revenue, profit and cost targets are met.
- Develop and implement all necessary processes and procedures to ensure the achievement of high productivity with world class quality processes to improve the efficiency, effectiveness and quality of products and services.
- Research and identify new business opportunities to ensure sustained growth.
- Develop and maintain effective working relationships with key customers to develop more business opportunities.
- Negotiate major contracts for the company to maximise profit margins.
- To undertake any reasonable additional tasks or duties, as asked f you, from time to time.
- Ensure that you understand and are familiar with your responsibilities and duties as contained in the Company’s Health & Safety Procedures.

**Person Specification**:
**Ideal Person**:

- Interpersonal skills of the highest order.
- Detailed knowledge of the company and its products.
- Excellent team player.
- Driven and self-motivated.

**Skills**:

- Able to develop others.
- Excellent organisational skills.

**Experience**:

- At least five years’ experience in a similar role.
- Management experience.
- Experience of achieving targets.
- Able to set objectives with the team.



  • Hoddesdon, United Kingdom Mosaic Recruitment Full time

    Work for an established and growing organisation within its industry - Great working hours with early finish on a Friday - Work in a small friendly team **Previous experience working in a customer service role is essential** Hours: Monday to Thursday 8.30-5 with 45 mins lunch ( fully on site) Fridays 8. 30-3.45pm **Salary**: up to £27,000 depending on...


  • Hoddesdon, United Kingdom Sustain Energy Solutions Ltd Full time

    The Community Energy Scheme offers Stoke-on-Trent council tenants affordable, renewable electricity. It is a partnerhip between Community Energy and Stoke-on-Trent City Council. We currently have an opening for a Full Time Customer Service Support member to join the team, this role will involve **day-to-day tasks such as**: - To answer customer calls and...


  • Hoddesdon, United Kingdom Best Food Logistics Full time

    20% discount on F&F Clothing & Tesco Café - 10% Booker discount - 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals) - 25% discount at selected Burger King restaurants - Pension - save up to 6% and Best will match your contribution - 1 year life assurance for all colleagues; or 3 years if you join the pension scheme - Health and...


  • Hoddesdon, United Kingdom Davroc Limited Full time

    **About us** As an independent, family run distributor of bathrooms, we are exactly that, free from external pressures. Our passion for world class bathrooms along with our strong family values are at the core of everything that we do and have been doing for over 40 years. Our goal is to offer beautifully designed, quality, world-class bathroom products...


  • Hoddesdon, United Kingdom Best Food Logistics Full time

    **The additional Benefits of being part of the BEST team!** - 20% discount on F&F Clothing - 10% discount at Tesco Café - 10% Booker discount - 25% discount at all Pizza Express & Pizza Hut Restaurants (exc. buffet & deals) - 25% discount at selected Burger King restaurants - Contributory Pension. - 1 year life assurance for all colleagues; or 3 years if...


  • Hoddesdon, United Kingdom Kenect Recruitment Full time

    Kenect Recruitment are currently recruiting an individual who will work with a growing company abiding within it's business plans and whom is a team player to create a great working environment. You will be build strong, long-term business relationships to maximise customer retention, sales and profits whilst providing a high standard of customer...


  • HODDESDON, United Kingdom SAINSBURY'S Full time

    You're ambitious for more leadership responsibility. Maybe one day, you'd like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills - crafting a team that delivers what you need, when you need it. This is a well - balanced management role with clear accountability - you'll understand...


  • Hoddesdon, United Kingdom Venezia Marketing & Distribution LTD Full time

    Venezia Marketing & Distribution has an exciting opportunity for an enthusiastic Customer Service Representative to join our team. Located in Hoddesdon, we have been providing support for our online business for nearly 20 years. With access to a wide range of over 30,000 bathroom spare parts, our customers benefit from an extensive selection to solve their...


  • Hoddesdon, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 230002HI) **This role requires full flexibility over 7 days. Typical shift pattern 4 to 5 days a week (incl. weekend working).** - Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be...

  • Service Administrator

    1 month ago


    Hoddesdon, United Kingdom LGC Limited Full time

    **Job Purpose** The Instrumentation Service Administrator is part of a high paced, high energy field service team that provides day-to-day administrative support in the effort to keep operations running effectively. This is done mainly by providing admin support to the service team**.** - **Key Responsibilities** - Providing support to the service engineers...


  • Hoddesdon, United Kingdom VolkerWessels Full time

    Location: Hoddesdon, Hertfordshire 12 month maternity cover All great things start somewhere, and here at VolkerWessels UK they start with you. We're looking for capable, down-to-earth people with an appetite for exciting challenges. VolkerWessels UK is a multidisciplinary contractor that delivers innovative engineering solutions across the civil...

  • Service Delivery Lead

    3 weeks ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Responsibilities are broad and...

  • Service Delivery Lead

    2 weeks ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Responsibilities are broad and...

  • Service Delivery Lead

    3 weeks ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Job DescriptionService Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line...

  • Service Delivery Lead

    1 month ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the...

  • Service Delivery Lead

    1 month ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the...

  • Service Delivery Lead

    1 month ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the...

  • Service Delivery Lead

    1 month ago


    Hoddesdon, United Kingdom Digital Talent Group Full time

    Service Delivery Lead needed for this professional not for profit organisation. Collaborating with teams across the business the role will involve operationally delivering a first-class IT service to the organisation. Responsibilities are broad and include overseeing day-to-day budget administration, planning the delivery of services in line with the...


  • Hoddesdon, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Hoddesdon Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting part-time Customer Service colleagues working 21 hours with a starting package of **£23,184 pro rata. **T his is made up of a base salary of **£21,200 **along with an additional **£500...


  • Hoddesdon, United Kingdom React Recruitment Ltd Full time

    Our client is seeking skilled a Field Service Engineer. The position would suit candidates based in around North London/Hertfordshire/Essex The Field Service Engineer role will involve attending clients for reactive and planned maintenance of forklift trucks; consideration will be given to applicants with experience from Automotive, Agricultural machinery,...