Desktop Support Technician
3 weeks ago
**Desktop Support Technician, £23-25K**
- Support and maintain the desktop user environment including the scheduled upgrades of PC/Laptops
- Administer user support requests placed in internal call-logging system “FixIT”
- Issue and manage smartphones and tablets through MDM systems (MaaS360)
- Issue and management of desk phones
- Maintain the asset database for servers/laptops/mobiles/iPads etc
- Provide efficient and timely BAU support to the business and your IT colleagues
- Deal with 3rd party support providers to obtain resolution to issues
- Liaise with external suppliers for the procurement of IT equipment within budgets
- Support RFiD hardware used by warehouse management system operatives
- Work closely with your colleagues to ensure unbroken support during holiday/unscheduled absences
- Monitor internet services across all sites to ensure maximum benefits and inter-site connectivity
- Support the infrastructure team to ensure systems uptime and uninterrupted DR services
- Maintain new corporate Intranet site in conjunction with 3rd party vendor
- Manage tape and off-site backups schedule
- Be involved in cross-departmental projects to expand your knowledge and make system recommendations
**Responsibilities**:
- Manage and provide Windows desktop/laptop support to office and field based employees at UK sites to agreed SLA’s, including hardware fixes and software installations/upgrades
- To assist in current deployed technologies requiring support/development such as;
- PCs, laptops, iPads, RFID and other wireless technologies
- Tablets (iPads) and Smartphones (Windows/Android/iOS)
- Multi-function and standalone printers and scanners
- Maintain user directory and configuration of Avaya IP500 telephone systems
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