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Reservations Assistant

3 months ago

Camber Sands, United Kingdom The Gallivant Full time

An adults-only beachfront hideaway, The Gallivant is a boutique hotel in Camber Sands with an emphasis on Scandi-chic and wellness**. **We are situated across from the sandy dunes in East Sussex with 20 bedrooms, a 2 rosette awarded restaurant and Bamford Spa.

**PROFILE**
- Have desire to understand of the demands and requirements of the high-end hospitality and enjoy exceeding their expectations
- Self-motivated, proactive, resourceful with excellent attention to detail
- Someone who enjoys working in a fast-paced environment alongside others doing the same

**KEY RESPONSIBILITIES**
- To make incredible first and ongoing impressions with customers and potential customers by being happy
- Demonstrate a high level of attention to detail to ensure exceptional experiences driven by knowledge of the customer and brand vision
- To project a positive attitude with residents, members, and colleagues
- To liaise with all departments as necessary
- Respond all bookings relating to Rooms, Spa, Experiences, Restaurant, and Special Events
- Accurate use of Mews and other bookings systems (ResDiary, Trybe)
- Ensure all payments, including deposits, are collected on time
- To work flexibly, sharing responsibilities with colleagues and undertaking other reasonable duties that fall within the parameters of the role

**EXPERIENCE, SKILLS AND SELF MANAGEMENT**
- Excellent attention to detail and accuracy with high standards of performance in all areas
- Excellent written and verbal communication and the ability to communicate across all levels of an organisation
- Excellent IT skills, able to learn quickly and work with ease across Microsoft Office and cloud based platforms

We take immense pride in the guest experience we provide and in return for our staff providing such high levels of service we offer a competitive salary package, Training and Development, Career progression, quarterly performance bonuses, in-house meals, and many other benefits as a part of our Gallivant Wellness Charter.

We would love to hear from you if you have the skill set, passion, drive and enthusiasm to push yourself forwards here with us.

**Job Type**: Full Time
- Salary: £26,000 - 28,000 based on experience

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: 07032024
Expected start date: 11/03/2024